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Poll: What do you do if you misquote for a job (in the client's favour)?
Auteur du fil: ProZ.com Staff
ProZ.com Staff
ProZ.com Staff
COLLABORATEUR DU SITE
Jan 19

This forum topic is for the discussion of the poll question "What do you do if you misquote for a job (in the client's favour)?".

This poll was originally submitted by Iulia Parvu. View the poll results »
 
Michael Harris
Michael Harris  Identity Verified
Allemagne
Local time: 15:42
Membre (2006)
allemand vers anglais
Resubmit Jan 19

Happens the other way around as well, no issue if you have reliable mutual customers

Pavel Mondschein
Philip Lees
Ines Radionovas-Lagoutte, PhD
Sebastian Witte
Iulia Parvu
Philippe Etienne
Sylvie Pelissier
 
Maria Teresa Borges de Almeida
Maria Teresa Borges de Almeida  Identity Verified
Portugal
Local time: 14:42
Membre (2007)
anglais vers portugais
+ ...
Resubmit Jan 19

Never happened so far, but mistake made I'd apologize and resubmit...

Philip Lees
Ines Radionovas-Lagoutte, PhD
Liena Vijupe
Iulia Parvu
Lieven Malaise
 
Stefan Schumacher
Stefan Schumacher  Identity Verified
Allemagne
Local time: 15:42
Membre (2021)
italien vers allemand
+ ...
Negotiate/Offer a discount 09:41

If I misquoted for a job in the client's favour, I would contact the client to negotiate the conditions and explain why I should resubmit the quote. Eventually I would grant him a small discount.

Iulia Parvu
 
Thayenga
Thayenga  Identity Verified
Allemagne
Local time: 15:42
Membre (2009)
anglais vers allemand
+ ...
It depends 09:59

If it's a long standing client and my misquote is only a small amount, then I will honor the initial quote. After all, it was my mistake, not the client's.

If it's a new client or a not so regular one and/or we're talking about a larger amount, I will resubmit my quote.

Iulia Parvu
Christine Andersen
Diarmuid Kennan
Ventnai
 
Fulvio Giglio
Fulvio Giglio
Italie
Local time: 15:42
Membre (2006)
anglais vers italien
+ ...
My take 14:21

... It's never happened to me, but I guess it would depend on the relationship I have with the client.
If it's a long-standing relationship built on mutual trust, I would have no problems in going back to the client and letting it know my mistake. On the other hand, with a new customer I would let it know that my quote was wrong, but stick to said quote and apply the right quote to future assignments.
 


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Poll: What do you do if you misquote for a job (in the client's favour)?






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