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Hosting problems - (staff: "Fixed") Auteur du fil: Patricia Rosas
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| I cannot access my website or e-mail | Aug 10, 2009 |
I just awoke to find that I cannot access either my website or webmail. I am not on my home computer and am trying to access my mail through the control panel via Proz.com "my hosting" link. I continue to get a message that the link is broken. I am submitting a support ticket, but since I cannot receive mail or see my webmail, can someone help me here, also, ASAP. I have a very important deadline to deal with.
Thanks
Jennifer
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Rebecca Hendry 
Royaume-Uni
Local time: 01:19
Membre (2005)
espagnol vers anglais
+ ...
| Some progress | Aug 10, 2009 |
Outlook has now started sending and receiving emails, but my site is still down and my blackberry is still not receiving or sending anything correctly, despite new service books, hard resets etc...
I made NO changes to my Outlook settings.
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| Thanks for letting us know, Rebecca | Aug 10, 2009 |
Sadly, my Outlook is behaving differently and my emails are still not coming through.
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Rebecca Hendry
Royaume-Uni
Local time: 01:19
Membre (2005)
espagnol vers anglais
+ ...
| Spoke too soon | Aug 10, 2009 |
Receipt of emails is still somewhat erratic, and cannot be relied upon.
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Italian Linguist (X)
Italie
Local time: 02:19
anglais vers italien
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| NOTHING IS WORKING! | Aug 10, 2009 |
CAN'T DO ANYTHING AS WELL!!!!!!!!!!!!
PLEASE TRY TO SOLVE THE MATTER OR GIVE CLEAR EXPLANATIONS ABOUT HOW TO MANAGE THE WHOLE TROUBLE.
THANK YOU!
RGDS
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B D Finch
France
Local time: 02:19
français vers anglais
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| email still not working 10 am Monday | Aug 10, 2009 |
Please could we have an update on the situation. Monday morning is the worst possible time for this to happen. I've tried following Matt's with "ipconfig /flushdns" and using Outlook's repair connection function. Neither of these works. The latter just gives me an error message.
Has any incoming or outgoing email got lost in the process, or is everything log-jammed somewhere in cyberspace?
:??
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| Trying to get this taken care of | Aug 10, 2009 |
Hi all,
I just found this thread and am trying to get someone on it. Sorry for the inconvenience.
Henry
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Anna Quail
France
Local time: 02:19
français vers anglais
+ ...
| Same problem a fortnight ago | Aug 10, 2009 |
I think we’re just going to have to wait until Matt or someone else wakes up and realises we’re all waiting for our email addresses and websites to work. I reopened a support ticket and posted a message this morning on Rebecca’s old thread (same problem exactly a fortnight ago – on a Monday morning ). I have my Gmail account set to check emails from other accounts and it informs me that mail from my account was retrieved at... See more I think we’re just going to have to wait until Matt or someone else wakes up and realises we’re all waiting for our email addresses and websites to work. I reopened a support ticket and posted a message this morning on Rebecca’s old thread (same problem exactly a fortnight ago – on a Monday morning). I have my Gmail account set to check emails from other accounts and it informs me that mail from my account was retrieved at 5:51 am, 8:42 am and 8:57 am, but there was no response from the server for three hours after 2:45 am and for three hours after 5: 51. I’m waiting impatiently for 11:42 am to come round…
Edit. I see someone is awake at last
[Edited at 2009-08-10 08:33 GMT] ▲ Collapse
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| Unacceptable | Aug 10, 2009 |
It is Monday morning. Thank goodness I don't use ProZ for emails but my website is also down, which means I -- like many others -- am losing work.
Henry, I don't care who you have to wake up at some ungodly hour over there, but please do so. This is totally unacceptable, especially on a Monday morning this side of the pond.
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| Sorry for the trouble | Aug 10, 2009 |
Flo Demolis wrote:
I think we’re just going to have to wait until Matt or someone else wakes up and realises we’re all waiting for our email addresses and websites to work. I reopened a support ticket and posted a message this morning on Rebecca’s old thread (same problem exactly a fortnight ago – on a Monday morning ). I have my Gmail account set to check emails from other accounts and it informs me that mail from my account was retrieved at 5:51 am, 8:42 am and 8:57 am, but there was no response from the server for three hours after 2:45 am and for three hours after 5: 51. I’m waiting impatiently for 11:42 am to come round…
Edit. I see someone is awake at last
Yes, they are working on it.
I apologize for the inconvenience, folks.
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| Totally agree | Aug 10, 2009 |
Lawyer-Linguist wrote:
This is totally unacceptable, especially on a Monday morning this side of the pond.
Believe me, I feel the same way. We have two guys on it now. We'll get things squared away as soon as possible.
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Lenguamundo
Espagne
Local time: 02:19
Membre (2007)
espagnol vers ourdou
+ ...
Hi everybody!
Still waiting.
Anybody have any news about this issue.
Thanks!
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Angela Dickson (X)
Royaume-Uni
Local time: 01:19
français vers anglais
+ ...
Just back from holiday and I can't access Control Panel in order to turn off my out-of-office auto-reply. Going shopping and hope it's fixed by the time I return!
And if any of my clients are reading this - I'm back, folks.
Once again it'd be nice to know if those on the premium hosting package are affected by this. I don't mind throwing money at a problem if I get a definitive fix in return, but if all Proz hosting users are affected, then I think I'll go elsewhere for... See more Just back from holiday and I can't access Control Panel in order to turn off my out-of-office auto-reply. Going shopping and hope it's fixed by the time I return!
And if any of my clients are reading this - I'm back, folks.
Once again it'd be nice to know if those on the premium hosting package are affected by this. I don't mind throwing money at a problem if I get a definitive fix in return, but if all Proz hosting users are affected, then I think I'll go elsewhere for my hosting unless we get some reassurance that this is unlikely to happen again.
[Edited at 2009-08-10 09:04 GMT] ▲ Collapse
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| Staff: working on it | Aug 10, 2009 |
Systems administrators are aware of the issue and working on a solution. More details will be posted here as they become available.
Best regards,
Jason
Update: It appears that some ISPs are using a cached version of the old IP address for the the primary hosting nameserver, ns1.host.proz.com. We're working on getting another nameserver up at the old IP address to mitigate the problem.
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| Temporary access to control panel / webmail | Aug 10, 2009 |
While we're getting the issue straightened out, access to your control panel and webmail should be available via using the following URLs:
http://h1.host.proz.com/cpanel
http://h1.host.proz.com/webmail
Remember when logging into the webmail interface to use the full email addre... See more While we're getting the issue straightened out, access to your control panel and webmail should be available via using the following URLs:
http://h1.host.proz.com/cpanel
http://h1.host.proz.com/webmail
Remember when logging into the webmail interface to use the full email address, including your domain name, as the user name and the appropriate password for that individual email account.
Best regards,
Andrew ▲ Collapse
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