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URGENT - Locked out of mail and cannot access control panel
Auteur du fil: Jennifer Baker
Jennifer Baker
Jennifer Baker  Identity Verified
États-Unis
italien vers anglais
Jul 28, 2014

I have submitted a support ticket but am literally desperate here so also trying the forums. I am locked out of my control panel and webmail. When I log into my webmail using my usual username and password, I get an error message: ERROR: Could not complete request.
Query: SELECT "INBOX"
Reason Given: Unable to open this mailbox.
I also tried to log into my control panel, but non of my passwords work using my hosting username, and when I tried to submit a request for a new pas... See more
I have submitted a support ticket but am literally desperate here so also trying the forums. I am locked out of my control panel and webmail. When I log into my webmail using my usual username and password, I get an error message: ERROR: Could not complete request.
Query: SELECT "INBOX"
Reason Given: Unable to open this mailbox.
I also tried to log into my control panel, but non of my passwords work using my hosting username, and when I tried to submit a request for a new password it says it sent a code to my e-mail... nothing has arrived in any of my other mail accounts (gmail, etc.), so I am stuck! I have been traveling and received several disk usage warnings from my control panel, but thought it was enough to keep my mailbox cleaned out- obviously my mail is being stored or copied elsewhere on my hosting account and taking up space.
Can someone PLEASE help me get into my control panel? And fix whatever is wrong? There's no way I can wait several hours for Proz business hours to open!

DESPERATE! I have clients trying to contact me!

Please use this email address: [email protected]

Jennifer



[Edited at 2014-07-28 05:18 GMT] ▲ Collapse
 
Jennifer Baker
Jennifer Baker  Identity Verified
États-Unis
italien vers anglais
AUTEUR DU FIL
Incredibly frustrated with Proz "support" Jul 28, 2014

Just a follow-up here to comment on my total frustration. Cannot get a response from support staff besides "passing this on to someone who can help" for the last several hours. As a paying member for many years I am frustrated and disappointed.

My issue is urgent and languishing in cyber space. I am seriously considering leaving Proz hosting and membership after this experience.

In the meantime if anyone has any advice on how to get into my Control Panel it would be mo... See more
Just a follow-up here to comment on my total frustration. Cannot get a response from support staff besides "passing this on to someone who can help" for the last several hours. As a paying member for many years I am frustrated and disappointed.

My issue is urgent and languishing in cyber space. I am seriously considering leaving Proz hosting and membership after this experience.

In the meantime if anyone has any advice on how to get into my Control Panel it would be most welcome. Or if anyone has a working telephone number for Proz.

Thanks

Jennifer ▲ Collapse
 
Max Deryagin
Max Deryagin  Identity Verified
Russie
Local time: 05:54
anglais vers russe
It is a weekend Jul 28, 2014

From my experience, ProZ's support specialists don't process tickets during weekends.
 
Giovanni Guarnieri MITI, MIL
Giovanni Guarnieri MITI, MIL  Identity Verified
Royaume-Uni
Local time: 00:54
anglais vers italien
Use a serious hosting company... Jul 28, 2014

get a business package and 24 hr support with chat... stop your Porz.com membership and invest your money in the hosting package above...

 
Lucia Leszinsky
Lucia Leszinsky
COLLABORATEUR DU SITE
Please check my last reply to your first support request Jul 28, 2014

Hello Jennifer,

As explained in staff replies to your support requests, the issue you report has already been referred to the staff member in charge of hosting issues and it will be addressed as soon as possible.

In the meantime, please check my last reply to your first support request where I ask for some information from you to help us to look into this further and some guidelines to reset your password to see if that works.

Thanks!

Lucia
 


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URGENT - Locked out of mail and cannot access control panel






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