MOHAMED MEHENOUN, Eng., C. Tr.
https://ca.linkedin.com/in/mehenoun
PROFILE
PMP, CCDP, CCNP R&S, CCDA, CCNA R&S, CCNA SP, CCENT & CompTIA Network + certified Junior Engineer (& Certified OTTIAQ Translator) with 8+ years of networking experience with versatile experience in configuration, design, project management, and commissioning. 8+ years of hands-on experience with Cisco & Ericsson equipment. 8+ years of experience providing leadership, mentoring, and technical support to a team with a network focus. 8+ years of translation experience (medical documents, technical manuals, presentations, etc.) for several global clients.
CITIZENSHIPS
Canada, Algeria
SKILLS
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Languages : Arabic & French
(native), Spanish & English (fluent), Portuguese (Very good), Italian
(Intermediate)
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OTTIAQ certified translator, familiar
with SDL Trados (all versions), MemoQ & Wordfast
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Strong knowledge of Cisco Architecture,
TCP/IP Protocols & WAN/LAN designs.
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Knowledge of Windows servers and
experience with a ticketing system
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Ability to write documentation and train
users on new functionality being deployed
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Ability to work in a fast paced
environment and work under pressure
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Positive attitude and ability to work as
a team player
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Excellent verbal, written and presentations
skills
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Ability to travel across Canada &
the world (visas for the UK, Schengen Area & USA) for project related
activities
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Strong Project Management experience
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Responsible self-starter who is able to
effectively plan and organize his own work
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Prioritizing and multitasking abilities
and meeting deadlines
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Strong communication skills and command
of the English language, written and verbal
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Excellent customer service skills
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Self-starter and quick learner whose
best self emerges in new and challenging environments
EMPLOYMENT EXPERIENCE
Translator (Mehenoun.com, Freelancer)
2006 – **
Translate several internal documents, medical surveys, RFQs,
technical manuals, présentations… etc. (from french, arabic, english, spanish
or portuguese to french or arabic) for several global clients
Subcontract several big project to my different contacts
around the world
KEY ACHIEVEMENTS
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Translation of 800 000+ word for
several fortune 500 companies
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Translation of 800 000+ word for
several translation agencies
IP/MPLS Core Network Analyst, Videotron, Montreal, QC,
Canada, +5000 employees 10/2016 – **
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Ensure completion
of network projects from analysis to realization and support.
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Participate in
other teams projects.
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Develop the
required documentation for the efficient delivery of projects.
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Conduct
benchmarking to validate new IP products & solutions used in the Cored
IP/MPLS Network.
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Support all IP
services that pass through the Core Network.
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Write reports,
analyzes, recommendations, memos and other needed documents.
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Follow-up projects
from Initiation to closing, and ensure their smooth execution without problems
for our clients.
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Design and conduct
the needed expansions.
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Deploy, maintain
and support the equipment protocols and under the responsibility of the team.
Network Specialist 1, Cogeco Peer 1, Montreal, QC,
Canada, +6000 employees worldwide
04/2016 – 10/2016
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Actively
troubleshoot core network technologies (DWDM/CWDM, TDM/SONET, Ethernet, VPLS,
MPLS, OSPF, IPVPN and BGP)
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Deliver telecom
services such as Transparent LAN (TLAN), Metro LAN (MLAN) and Dedicated
Internet Access (DIA)
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Train new staff on
layer 2 protocols including Spanning Tree, 802.1s and 802.1w, 802.1Q, 802.1P,
8021AD and Transparent VLANs
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Perform advanced
troubleshooting for layer 2 bridging/switching, TCP/IP inter-networking and
routing with OSPF and BGP
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Monitor & Maintain
backhaul network stability / Availability (proactively)
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Responsible for
following up and tracking client/corporate escalation management
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Directly support
approximately (>4000) customers with technical service issues in an
international NOC (Network Operations Centre) environment
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Troubleshoot client
issues
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Equipment
engineering, upgrades, repairs, modifications and installations
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Interface directly
with customers and track interactions, progress and resolution in trouble
tickets.
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Respond to and
resolve troubles reported by customers or management systems in a timely manner
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Perform timely
technical and management escalations for outstanding troubles
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Perform first level
technical and management support to business clients
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Provision new or
existing services including moves/adds/changes as customers request (online
when possible), which includes provisioning of Cisco routers and switches, and
various Unix platform
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Analyse Service
Assurance performance and the disposition of all trouble tickets, Administer
and report NOC objectives such as; MTTR, Network Availability, call and Trouble
Ticket volume, Trouble Ticket resolution, and call centre metrics
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Other duties
include activities involving network builds, network maintenance,
release/change management and capacity management
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Coordinate
engineering involvement for trouble resolution where required
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Coordinate &
manage Customer Major Events as required
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Perform
configuration changes on live core network devices
Senior Network Engineer, Ooredoo Algeria, mobile
operator, +2500 employees
03/2010 – 12/2015
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Design IP networks
and incorporate new nodes (Ericsson & Cisco switches and routers) and rings
in the network
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Design of several
network architectures involving the design of VLANs and MPLS
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Write several RFQs
and choose several vendors/offers for different network projects and manage big
projects (more than 500 000 CAD)
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Design several
network solutions and upgrade of different IP networks and wireless networks
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Upgrade the routing
of several internal networks from static and RIP to OSPF
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Act as level III
support, analyse critical problems and offer solutions
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Design several new
equipment infrastructures, do the acceptance, and proceed with the
commissioning
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Acceptance and
commissionning of several MPLS facilities
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Designed the
configuration of more than 5000 nodes (Cisco, Ericsson switches and routers)
KEY ACHIEVEMENTS
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Designed the new
architecture and migrated successfully more than 5000 nodes from a RIPv2
routing to OSPF (more than 90 areas all around the country)
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Designed the
migration of over 5000 nodes from RIP v2 (& static) routing to OSPF routing
(over 100 areas)
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Migration of
several nodes running on telecom technologies (SDH, PDH & DWDM) to an all
IP infrastructure
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Creation of a
think-tank for the 3G project and management of the project (project of more
than 800 000 CAD); and management of a team of 3 managers and 10 engineers
Compétences 
positive
