Spanish/English Interpreters Needed in Panama! (Costa del Este)

Discover a rewarding career with Language Line Services: apply to become an Interpreter!

There is no better time than now, as Language Line celebrates its 30th anniversary, to join our team and help bridge the language gap as a Spanish Interpreter.

Job Title: Telephone Interpreter (Entry Level)
Department: Interpreter Operations
Reports To: General Manager- in Panama


I. Summary of Position: (Customer Service Interpreter - CSI)

The Telephone Interpreter, is responsible for handling calls on demand, rarely by appointment, and would render meaning of conversations on the consecutive mode of interpretation between speakers of SPANISH and ENGLISH. She/he processes information quickly and concisely, recognizes sensitive cultural differences and is professional and courteous at all times. The interpreter will use appropriate industry terminology and understands common industry procedures and practices. The calls may involve simple or complex, non-technical or technical subjects in the following fields: Government, Insurance, Financial, Utilities, Travel & Hospitality, and 911, Law Enforcement, and General Business.
While CSI will still be receiving calls from the Health Care industry, he/she will not be responsible to interpret any complex legal and medical call.

Location:
An on-premise Telephone Interpreter works from the Language Line Call Center and it is essential to be punctual and to secure note pads and writing utensils, glossaries or dictionaries.


II. Major Responsibilities & Principal Accountabilities:

Renders correct concepts and meanings between source and target languages following complexity, clarity, tone, and style from one language into another, upholding the correct rules for grammar and syntax in both languages.
Provides strict renditions of the messages including every detail of the conversation, and must be prepared for challenging calls at any time.
Employs good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expressions.
Follow instructions of clients, manage the flow of the call and avoid taking over the call, as well as avoids interaction with the limited English speaker person w/o client's permission.
Remains calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations
Remain punctual and available during scheduled work hours.
Ensure access to the Internet for work related electronic communication.

Requirements:

Near native fluency and highly skilled in the cultural dynamics(cultural implication and idiomatic expression) of the languages being interpreted, SPANISH and ENGLISH.
Excellent listening, retention and note taking skills to maintain a high level of accuracy.
Knowledge of industry-specific terminology, maintain and study of glossaries and training materials, including scripts provided by our clients.
Ability to concentrate, to stay detached from the conversation, and to remain neutral and objective at all times.
Ability to follow client's instructions closely.
Ability to explain certain cultural concepts to avoid miscommunication. This may never be done, without the permission or request of the client.
Completion of High school education.
Education in languages/translation/interpretation or related fields preferred, but not required.