ProZ.com frequently asked questions

1 - Profiles: general

Video tutorial: "Getting the most out of your ProZ.com profile"

1.1 - What types of profiles are available at ProZ.com?

When registering at ProZ.com you can create a profile of any of the following account types:

1. Freelance translator and/or interpreter
   
2. Translation agency/company employee or owner
   
3. Freelancer and outsourcer
   
4. Translation student
   
5. End customer
   
6. Vendor/advertiser to the translation industry
   
7. Other

1.1 - How can I set my account type?

You can set your account type by clicking on Profile updater in your main profile page, choosing among the profile types available and clicking on Save and update profile at the bottom of the page.

1.2 - Which account type should I choose?

1. If you are primarily an individual freelance translator or interpreter, you should choose the Freelance translator and/or interpreter account type.
   
2. If you represent a translation agency/company, or a group of individuals providing language services, please select the Translation agency/company employee or owner account type.
   
3. If you are an individual who provides freelance language services, but also outsources jobs, you can select the Freelancer and outsourcer account type.
   
4. If you are currently studying language, translation or interpretation, you should choose the Translation student account type.
   
5. If you are an end customer, please select the End customer account type.
   
6. If you represent a vendor or advertiser, please select the Vendor / advertiser to the translation industry account type.
   
7. If you do not fit into one of the categories mentioned above, please select the account type Other.
   

1.3 - At the time I registered I selected a certain account type, but now I think a different account type will reflect my current situation more accurately. Can I change my account type?

Yes, you can edit your account type to suit your preferences from the ProZ.com Account section of your Profile updater. Make sure to click on Save and update profile once you are done.

1.4 - I am listed as an agency but I also work as a freelancer, should I have two profiles?

No, you don't need to have two profiles. Many agencies in the site are listed as both agencies and freelancers. To be recognized as both, all you need to do is go to your Profile updater and select the option Freelancer and outsourcer for Account type.

1.2 - How do I begin completing my new profile?

Go to your Profile updater to update your profile, including contact information, financial information, and more. Make sure to click on Save and update profile once you are done.

2.1 - How can I edit/update the information in my profile?

There are two ways of editing the information in your profile:

1. You can click on the edit icon usually shown below or next to the profile feature. This will directly take you to the section you would like to update.
   
2. You can go to your Profile updater and click on the section(s) you would like to update. Make sure to click on Save and update profile once you are done.

2.2 - Why are certain fields classified as required or encouraged?

The classification of a profile field as required or encouraged (as opposed to simply available) corresponds to the possible contribution of that field to the goal of helping to ensure that a profile owner gets the most out of ProZ.com.

Required fields are those that are important enough that the failure to supply data for the field (or alternatively, to explicitly decline to enter data) results in the profile being regarded as incomplete. Encouraged fields are those that may help a profile owner to get more out of ProZ.com, though are not necessarily as critical as the required fields.

Note that in classifying a given field as required or encouraged, ProZ.com is not endorsing the use of that field either for qualifying translators or for any other purpose. It is one of the guiding principles of the site that users are given the tools to help them work in the ways they choose to do so. In other words, a profile field tends to exist when there are enough people who want to use it (either to share information or to search by it.) Therefore, the classification of a field as required or encouraged tends to correspond to the relative frequency with which that field is used.

1.3 - What is my profile ID/number?

Your profile ID/number is the last number at the end of your profile URL. To see it go to My profile and check the last number shown in the URL of your profile box at the top left of your profile. To create a profile simply register for free at www.proz.com/register

3.1 - What link should I provide my customers to direct them to my ProZ.com profile?

You can find this information in your own profile, above your picture and username.

3.2 - Can I link to my ProZ.com profile from my personal website? Can I use the logo when I do so?

Yes. You can find a comprehensive description of how to link to your profile in this page.

Make sure you add /profile/{your profile number} after a href="http://www.proz.com".

1.4 - How do I enter my first and last names in my profile?

To enter your real name in your profile, visit the ProZ.com account section of your Profile updater and enter your first and last names in the Contact first name and Contact last name write-in fields respectively. Finally, click on Save and update profile at the bottom of the page to save your data.

You can set visibility permissions for your name under the Define your site name section, within the Identity box.

4.1 - How do I hide or show my real name in my profile?

You can chose to show or hide your real name in your profile at any time. Note that name changes may take up to one hour to become effective.

If the name visible in your profile is your username and you want to show your real name instead, just go to the ProZ.com account section of your Profile updater and enter your real name in the Identity field. Once you have entered your real name, select the Show first and last name, as entered in profile option in the Define your site name section (within the same box). Make sure that the Show to everyone visibility option is selected and click on Save and update profile at the bottom of the page to save the changes.

If what is showing is your real name and you want to show your username instead, just select the Show username, as used in login option in the Define your site name section of the Identity box and then click on Save and update profile at the bottom of the page.

4.2 - Can I show my real name to outsourcers and my username to other users?

Yes, all you have to do is enter your real name in your profile and choose the option to show it only to outsourcers in your Profile updater. Please note that this setting is based on account type, so your real name will not be shown to outsourcers who are not logged in, or those who have not properly classified their profiles.

4.3 - I do not want my real name to show in search engines. How can I change this?

Profiles, similar to the forums and KudoZ, are public. This means that they can be indexed by search engines and displayed as part of search results. If you have chosen to show your real name as your site name (profile name) it is then possible that your real name is then shown as part of search engine results. If this is the case, and you want your name to stop showing in search engines results, start by changing your site name (profile name) at ProZ.com. To do so, go to your Profile updater and change your site name settings by selecting Show username, as used in login. Remember to click on Save and update profile at the bottom of the page. Note that this change may take a few minutes to become visible in your profile page.

Once the change has been made effective in your ProZ.com profile and your username (login name) shows instead of your real name, you will still need to request the removal of the cache version of your profile page (or any other ProZ.com page in which your real name shows) from search engines or else wait until search engines update their indexes (this may take from 4 days up to 2 months). In the case of Google, you may request the removal of any cache page containing your real name in the Google search console.

If you need help with any of the steps described above, please submit a support request.

4.4 - I changed my site name but search engines still show the old name. Why?

When you chose to display a given site name (real name or username), it may be cached by some search engines. Thus, if you decide to change this name later, or to change visibility permissions for your site name, it will take a certain period of time for search engines to update their cache and stop showing the old profile or site name.

If you do not want search engines to show your old site name, you need to request the search engines in question to update their caches. You can request the removal of outdated content from Google in their search console.

1.5 - Can I control the visibility of the information in my profile?

Yes, you can control what profile visitors see in your profile in two ways, depending on the type of information you would like to show or hide:

1. By setting visibility permissions for the information you enter via your Profile updater:
   
   
2. By toggling visibility of pre-formatted features by clicking on the visibility toggle next to them:

5.1 - How do I change visibility settings for the Blue Board entries made by this user section of my profile?

You can chose to hide your clients names or location by selecting the None visibility option for these areas from the Feedback section of your Profile updater.

You can also hide the Blue Board entries made by this user section of your profile by selecting No in the Show Blue Board LWA section of the Blue Board feedback box or by clicking on the visibility toggle next to this section in your profile main page.

1.6 - How can I see my profile as visitors would see it?

To view your profile as any visitor would view it, simply click on Force visitor view at the top of your profile page. To go back, just click on Return to owner view.

1.7 - How can I change the title displayed in my profile?

In order to add/edit the title displayed in your profile, go to the Settings tab and select the Search engine settings section. In this way you can edit the title displayed in your profile or leave this field blank to use a ProZ.com search engine optimized title. Please note that search engine indexes only show up to 60 characters.

1.8 - Can I add a tagline to my profile?

Yes. You can add a short phrase that sums up your most important attribute as a service provider or outsourcer (or tagline) to show below your site name in your profile and in the directory. To enter a tagline, click on the small edit icon next to Edit your tagline, below your profile name. This will take you to the Marketing and promotion section of your Profile updater. Type in your tagline and then click on Save and update profile at the bottom of the page to save the changes.

You can also edit your tagline from your profile page, by clicking on the pencil-shaped button to the right of it.

1.9 - Can I add a user message to my profile?

Yes. To add a user message to your profile, simply click on the small note pad next to User message in your profile main page, enter your message and click on Save. Note that user messages no longer support HTML tags.

1.10 - What kinds of content (text, HTML, etc.) can I put in my profile page?

Only plain text and basic HTML can be used in profile pages. JavaScript, HTML tables, and other advanced techniques will usually not work.

1.11 - Can I use HTML in my personal information (first name, last name, username, etc.)?

No, only plain text may be used in your personal information. HTML characters such as < or > will be converted to plain text. This also applies to your keywords and tagline.

The basic rule of thumb is that if it appears only on your profile page, HTML is allowed. If it appears anywhere else on the site, HTML is not allowed.

1.12 - Can I control the language in which visitors see my profile?

Yes. Go to the Settings tab in your profile, and click on Search engine settings. Under the default language, choose the language in which you would like visitors to view your profile and check the box to force that view. Any visitor who comes from another site and is not logged in to ProZ.com will automatically see your profile in the language you chose.

1.13 - Can I accept payments from my profile?

Yes. You can accept payments directly from your profile using ProZ*Pay. You can also use other methods, as detailed in the related FAQs.

13.1 - How can I accept PayPal payments through my profile page?

First, you need to set up a Paypal account. Go to PayPal and follow their sign-up steps.

It will take from a few days to a week for your account to go through. Once it has, you simply go to your Profile updater, click on the Financial section, and then enter the email address you used to set up the PayPal account in the PayPal email space provided under Payment methods. Make sure to click on Save and update profile once you are done.

Note that you can set visibility/access permissions for your PayPal email address in your profile from your Profile updater:

1. If you select 'how to no one as visibility permission, profile visitors will not have access to your PayPal email address and will only see a PayPal accepted legend in the Pay section at the top of your profile.
   
2. However, if Show to everyone is selected, profile visitors will be able to see a link to PayPal webpage in which your PayPal email address will be shown.
   
3. Finally, if the Show to outsourcers only visibility option is selected, only visitors with company profiles will be able to link to PayPal webpage from the PayPal link at the top of your profile (and see your PayPal email address) while visitors with freelancer profiles will see the legend that is shown when selecting Show to no one visibility option.

13.2 - How can I accept Skrill payments through my profile page?

Go to your Profile updater, click on the Financial section, and then enter the email address you used to set up your Skrill account in the Skrill email space provided under Payment methods. Make sure to click on Save and update profile once you are done.

13.3 - Can I accept other payment methods through my profile?

Please contact the ProZ*Pay team or submit a support request to set up your bank account or other pay-out methods and receive payments directly through ProZ*Pay.

Alternatively, you may declare payment methods you accept from clients, including credit cards and wire transfers, and you may add Skrill or PayPal links to your profile to allow clients to more easily send payment via these methods.

1.14 - Can I receive files through my profile?

Yes. You can receive files sent to you through your profile page via the Send file option at the top of the addressee's profile page.



You will find more information about the Send file function here.

1.15 - How do I report my translation education in my profile?

To report your translation education, go to the Professional history section of your Profile updater and select the highest translation-related degree you have earned from the drop-down menu and then specify the issuing school. Finally, click on Save and update profile to save this new information.

To report language-pair specific credentials, please read this FAQ.

1.16 - How do I report years of experience in my profile?

To report your experience in translation, go to the Professional history section of your Profile updater, specify your years of experience and the year in which you started working as a professional translator and then click on Save and update profile to save this information.

1.17 - I need help with completing my profile. Who should I contact?

Please watch this video tutorial and try to apply it to your profile.

If you still need help with completing your profile, submit a support request. You can also ask ProZ.com staff to take a look at your already-complete profile and provide you with suggestions on how to improve it and make it more appealing to potential clients.

1.18 - How do I delete my profile?

You can delete your profile by going to the Settings tab from your profile page. Once you've arrived to your settings tab, you will need to scroll down and click on the link that reads Close account which then will enable to remove your profile entirely. Once you remove your profile, email notifications will automatically stop.



If you ever want to reactivate your profile, please submit a support request and provide ProZ.com staff with your login email.

2 - Profile picture

2.1 - How do I upload a profile photo or image?

The easiest way to upload or update your profile photo is by clicking directly on the photo box on your profile. This will take you to the section of your Profile updater designed for that purpose. You will be able to take a photo with your webcam or upload a file up to 1MB from your computer. If your picture is not square, you'll be offered the option to crop it.

2.2 - Is there a limit to the kind of profile image I may use?

The image(s) used in a profile should not be political, misleading or offensive in nature, and should in general respect the site's scope. Keep in mind that the image you use in your profile represents you professionally.

3 - Contact information

3.1 - How can I start completing my contact information?

To start completing your contact information, go to the Contact section of your Profile updater and enter information for the following fields:

• Email addresses
  
• Complete address (including country, state, city and postal code)
  
• Phone and fax numbers
  
• Web page URL
  
• Time zone
  

3.2 - I have edited my contact info but the quick profile does not show it.

ProZ.com utilizes more than one web server. When you uploaded new information in your Profile updater, it can take between several minutes and a half hour for it to be copied to all the web servers. During this time, you may notice a blank or outdated data where you entered the information. Please give it some time before submitting a support request.

3.3 - Can I make my email address visible in the Contact section of my profile?

No. This is designed as a means of security, to protect your address from spammers and scammers, and is why the profile email sending function (the little envelope at the top of your profile) is used. If you choose to publicly post your email address, you may do so for example in the About me section or CV of your profile. Please be aware of the risks of doing so.

3.4 - How do I add Skype to my profile page?

You can add Skype to your profile by going to your Profile updater and editing your Contact information.



To show your Skype status publicly, go to Skype > Tools > Options > Privacy in your Skype, and select the option to Allow my status to be shown on the web.

3.5 - How can I set my location in the map?

You can enter your location on the map by visiting this page and following the steps described. You can also edit your location by clicking on the edit icon below the map image in your profile.

3.6 - How can hide or show the map in my profile?

You can show or hide the map in your profile by clicking on the visibility toggle at the bottom of the map to the left of your profile page.

3.7 - Can I control the online status shown in my profile?

Yes. If you don't want your online status to show (via the P icon at the top of your profile page), you can choose to hide it from this page. You can also add, delete or hide other instant messaging icons in your profile. Remember that showing your online status can be a useful way of letting people you work with know you are available via profile mail or ProZ.com Instant Messaging.

3.8 - ProZ.com instant messenger online status is not showing in my profile. Why?

If the small P icon that shows your online status and serves as an instant messenger tool is not showing in your profile, check your instant messenger settings to make sure you have chosen to show your online status (if so, the link option next to ProZ.com Online Status should read Hide).

If the link option next to ProZ.com Online Status reads Show, click on this option and then re-fresh your profile page to confirm the icon shows (note that this change may take a few minutes). If the icon still does not show after changing your settings, please submit a support request so that staff can look into the issue further.

3.9 - How do I add a Twitter feed to my profile page?

You can add a Twitter feed to your profile in your Profile updater, under the Contact tab.

For more information on how to take advantage of a Twitter feed on your profile, please visit this forum thread.

4 - Languages

4.1 - How do I report a new language pair in my profile?

To report a new language pair in your profile go to the Languages section of your Profile updater. First, make sure that you have declared all of the languages you speak, selecting them from the drop-down menu at the top of the page.



Once all of your languages have been reported, scroll down to Language pairs and select one or more language pairs by clicking the Add language pairs... button. Select one or more services you offer in the new language pair being added and click on Save language pair(s) to finish.

4.2 - How do I change the order of language pairs reported in my profile?

To change the order of language pairs reported in your profile, go to the Languages section of your Profile updater, then click and drag each pair to the position you would like them to appear in your profile and click on Save and update profile at the bottom of the page to save the changes applied.

4.3 - How do I enter languages of interest?

To enter a language of interest in your profile, just enter a new language pair from the Languages section of your Profile updater as you would normally do (following the steps described here). Before saving the pair, check I don't work in this pair; don't show it in my profile. Select this last option and finally click on Save language pair to save the changes applied.

If you want to turn a working language pair into a pair of interest, click on Edit next to the language pair you want to change. Check I don't work in this pair; don't show it in my profile and click on Save language pair to save the changes applied.

4.4 - How do I report my native language(s)?

You can report your native language or languages (with a maximum of two) from the Languages section of your Profile updater. In the Native language field, select your native language(s) from the menu available to the left and click on Add. Then, simply click on Save and update profile at the bottom of the page to save your changes.

At the moment there is not an option to declare a third native language, nor immediate plans to add it. If it changes in the future, it will be announced in the ProZ.com forums.

If you made a mistake when reporting your native languages and need to edit this information, please submit a support request.

4.5 - Can I report my language variants?

5.1 - How can I report my language variants?

To report your language variants, head to the Languages tab of your Profile updater. When you hover over each language, you'll see a pencil-shaped button that will allow you to add variants. Reporting your variants is optional and will not affect your profile completeness.

5.2 - My language variant is not listed.

If your language variant is not listed, please submit a support request detailing the variant that you want to add.

If your language does not have any variants listed or the list is incomplete, please submit a support request with the variants that you know of and, if possible, online resources to corroborate the nature of the variant(s) and make sure that the information is as complete as possible.

5.3 - Can job posters filter by this information?

No, at this time it is not possible to use language variant filters in the job posting form. However, it is now possible to filter directory searches by language variant, from ProZ Find™.

5.4 - I am proficient in multiple variants of my language, which should I add?

You should add those variants that you are most comfortable with. In many cases these will be the ones that you have worked with the longest, but may in fact be those that you currently use on a daily basis. You can indicate your level of familiarity from a drop down menu when adding or editing your language variants.

4.6 - Attestation de langue maternelle ProZ.com

6.1 - J'ai besoin de déclarer une seconde langue maternelle, mais j'ai fait l'erreur de déjà déclarer ma langue maternelle.

Merci d'adresser une demande de support pour obtenir de l'aide.

6.2 - Qu'est au juste l'attestation de langue maternelle ProZ.com ?

L'attestation est une marque indiquant qu'un membre de ProZ.com est de langue maternelle d'une langue donnée.

Un "N" majuscule est déjà affiché dans les profils. Dans quelques mois, cette marque apparaîtra dans tout le site à côté du nom de ceux qui auront reçu leur attestation. Cela ressemble à ce qui suit :
Russian

Pointer sur la marque ou cliquer dessus donne des informations complémentaires.

6.3 - Que signifient les différentes couleurs des icônes ?

Une icône en bleu et jaune Langue Maternelle () est utilisée pour représenter une langue maternelle qui a toutes les chances d'être plausible. Cela comporte aussi les langues maternelles confirmées par ProZ.com et les langues maternelles rapportées par proZ.com dont les membres ont juré qu'ils n'avaient qu'une seule langue maternelle (une langue maternelle ne peut être modifiée une fois déclarée).



Une icône en noir et gris Langue Maternelle () est utilisée pour indiquer des langues maternelles déclarées, mais non encore confirmées. Cela inclut aussi les langues maternelles annoncées par des non membres, même s'ils ne déclarent qu'une seule langue maternelle.

6.4 - Comment Obtenir l'attestation pour une seule langue ?

Les membres de ProZ.com qui n'ont qu'une seule langue maternelle sont priés de déclarer simplement cette langue. Pour déclarer votre langue maternelle, rendez-vous dans la rubrique « Langues » sur l'onglet Mise à jour du profil, sélectionnez votre langue maternelle dans la liste à gauche dans la section « Langue maternelle » et cliquez sur « Ajouter ». Lorsque la langue s'affiche dans la liste de droite, cliquez sur « Enregistrer et actualiser le profil » au bas de page pour enregistrer votre sélection.

6.5 - Comment obtenir une attestation pour plus d'une langue ?

Un membre qui dit n'avoir qu'une seule langue maternelle est considéré comme ayant cette langue comme langue maternelle et n'a rien à démontrer sur ce plan. Pour les membres déclarant plusieurs langues, il conviendra à l'avenir de démontrer la nature maternelle de chacune des langues à d'autres membres dont c'est la langue maternelle avérée. Tant que la preuve n'est pas donnée, des icônes noires et grises accompagneront les langues maternelles non confirmées.

6.6 - How many native languages can be reported?

At the time being, only two native languages can be reported. There are no immediate plans to add a third language.

6.7 - Quelle est la définition de "langue maternelle" utilisée ?

Plutôt que d'imposer une définition, le programme PNS laisse aux membres de définir ce qu'est une "langue maternelle". Lorsque l'on déclare sa seule langue maternelle, aucune définition n'est à donner.

Dans le cas où l'on déclare plusieurs langues maternelles, la langue sera considérée comme maternelle si plusieurs autres utilisateurs ProZ.com de langue maternelle la considère comme étant maternelle (selon leur propre définition).

6.8 - Est-ce que l'attestation PNS (ProZ.com Native Speaker) indique si quelqu'un est un bon traducteur ou non ?

En aucun cas. La langue maternelle n'est qu'un critère dont un client peut tenir compte lorsqu'il cherche un traducteur ou un interprète. Ce n'est habituellement pas le facteur le plus important.

6.9 - Combien cela coûte-t-il de demander l'attestation PNS ?

Il n'y aura aucun frais pour déclarer une seule langue maternelle. Il n'a pas encore été décidé si des frais s'appliqueront à la procédure de vérification de ceux qui déclareront plusieurs langues.

6.10 - Mes deux langues maternelles sont en balance. Comment le prouver au plus tôt ?

Nous sommes en train de mettre au point une stratégie à ce propos. Dès que nous avons le programme établi, vous en serez averti.

5 - Services

5.1 - How can I report the services I offer?

To report the services you offer, simply go the Services & offerings section of your Profile updater and select the services you offer from the list to the left and click on Add. Once you have added your services to the list to the right, click on Save and update profile at the bottom of the page to save your services. As with all sections of your profile, you can drag-and-drop your reported services to list them in order of relevance.



You will then be able to report the services for each specific language pair, from the Languages section of your Profile updater. You can find more detailed instructions in this FAQ.

5.2 - How do I add a monolingual service?

Some users may choose to add monolingual services in their profiles, including checking/editing, voiceover, education, transcription, etc. To do this, simply go to the Languages section of your Profile updater, click on Add new pair and choose the same language in both the Source language and Target language drop-down menus.

Then, check all the appropriate boxes to indicate the services you perform for this monolingual language pair, and click on the Add pair button.

If you check your profile then, you will see under your profile picture that a Language (monolingual) has been added.

5.3 - Why is it important to report services offered?

Your profile is your public face at ProZ.com. It serves as your business card and directory listing, and is the first impression of you that colleagues and potential clients will have when they find you at ProZ.com. In addition to finding your profile via ProZ.com, there is also a good chance that potential clients will find your ProZ.com profile when seeking language professionals using search engines such as Google or Yahoo! —provided that you optimize your profile accordingly. So, by reporting in your profile the services you offer, you increase the chances of showing as part of search results when potential clients search by keyword (eg. translation, interpreting, training, etc.).

Also, reporting services in your profile allows you to be notified of recent job postings in the language pairs and the fields you have reported in your profile. For information on the criteria taken into account for job notifications, see this FAQ. To set your job notification preferences, visit your Jobs dashboard.

Finally, remember that to be able to quote on jobs and show up in the directory, you must have reported in your profile the service specified by the outsourcer in the job posting or in the directory search.

5.4 - Why am I not listed as an interpreter/proofreader/copywriter?

Please check that you have added all your services to the Services & offerings section of your Profile updater. To improve your directory position, place your most important service(s) at the top of this list. Make sure to click on Save and update profile once you are done.



Be sure to declare your language pair-specific services too. Declaring these services is key to connecting with clients. Go to your Languages tab to edit this. When you add a new language pair using the Add language pairs... button, make sure to check every service you offer in that particular language pair.



If you have already reported a language pair, click on the pencil-shaped button to the right to edit it.

5.5 - How can I report software / CAT tools I use in my profile?

You can report any software or CAT tool you use in the Services & offerings section of your Profile updater. Just select a software from the list available to the left in the Software / CAT tools section and click on Add. You can select multiple items by using the keys CTRL and shift. Once you have added all the software tools you want to report to the list on the right, just click on Save and update profile at the bottom of the page. If the CAT tool or software you want to list is not provided, use the Add CAT tool / software not listed field to report such tools.

5.6 - I am SDL Trados Certified. How do I show it on my profile?

If you are SDL TRADOS Certified, you can show it in your profile under the Services tab. To do so, you must first add SDL Trados to your list of supported software in the Services tab, following the instructions in this FAQ. When the page refreshes, you will see an option to show your SDL Trados Certification on your profile. By adding the link to the certificate in your SDL account, you'll give clients the option to click on it and corroborate your certification.



To learn more about SDL Trados Certification visit this FAQ.

6 - Fields of expertise

6.1 - How can I add and edit my fields of expertise in my profile?

To report fields in your profile, go to the Services & offerings section of your Profile updater. To report General fields simply select a field from the list to the left and click on Sometimes to have the chosen field(s) added to the list of general fields that you work in. Once you have checked all the general fields you want to report, just click on Save. To edit your fields, click on the pencil-shaped button at the bottom right corner, and remove them by marking Never.




To report specialty, working and interest fields, select each field from the list available in the Detailed fields section. You can select multiple fields at a time. To remove them, hover over each field and click the x. To improve your directory position, place your most important field(s) at the top, by dragging-and-dropping.

6.2 - Can I change the order of fields reported in my profile?

Yes, you can change the order of specialty, working and interest fields you have reported in your profile from the Services & offerings section of your Profile updater. Just click on each field and drag it to the position you would like it to occupy in the list of fields. Remember to click on Save order at the bottom of the list after moving each field.

6.3 - Comment les champs d'expertises sont-ils classifiés sur ProZ.com ?

Plusieurs catégories de structures sont utilisées dans ProZ.com afin de classifier les offres de travaux, les questions de terminologie, les zones d'expertise, les glossaires et autres. Il existe deux structures principales : Les catégories générales de ProZ.com (9 au total) et les catégories détaillées de ProZ.com (plus de 100).

6.4 - What are the detailed categories of expertise?

The detailed categories are a subject classification system developed based on the keywords used in a free entry box to describe the fields of KudoZ questions asked.

This more detailed category structure has been created with the following aims:

• Providing a means of expressing specific areas of expertise in profiles, jobs and directory searches.
  
• Providing finer KudoZ categorization, enabling more targeted emailing and, eventually, user download of field-specific glossaries.
  

6.5 - Comment sont déterminés les champs utilisés ?

Des "disciplines" générales et détaillées ont été crées sur la base d'analyses des modèles d'utilisation du site. Les catégories générales sont les principales catégories générales dans lesquelles les travaux ont été expédiés pendant une période d'étude. Les catégories détaillées sont les principales catégories détaillées dans lesquelles les termes KudoZ ont été expédiés pendant une période d'étude.

6.6 - Les champs ne semblent avoir aucun sens.

La taxonomie des champs utilisés sur ProZ.com reflète les caractéristiques du marché. Aucune tentative n'est effectuée pour la rendre conforme à une analyse académique rigoureuse.

6.7 - Why is my specialty not available?

If you can't find your specialty, please submit a support request indicating which one you would liked added and then we will add it to our task list for development. Note that it is unlikely that a category would be added based upon a single request. But requests for additional categories, coupled with ongoing review of site usage patterns, will determine future changes to the category structure.

6.8 - Pourquoi certaines catégories sont-elles indiquées deux fois, comme "voitures" et "automobiles" ?

Parce qu'un nombre significatif de personnes ont entré le nom de champ de l'une ou l'autre manière pendant la période d'étude. Afin d'éviter la séparation de données similaires (par exemple les termes KudoZ), ces catégories identiques (ou presque identiques) sont mutuellement liées dans la base de données. Ce n'est donc pas un problème si vous entrez une question relative à "voiture" ou à "automobile", elle sera traitée et indiquée par la suite exactement de la même manière.

La meilleure façon de travailler avec une structure de catégorie détaillée est de ne pas trop y penser !

6.9 - How many general, specialty, and working fields can I enter in my profile from the Fields of expertise page?

You are allowed to enter up to 10 specialties, 30 working fields, and up to 8 of the 9 general fields available. Only 5 or less from the general field will appear on your profile page. However all your specialty fields will appear on your profile page, and your working fields will appear collapsed, available under a More button.

6.10 - What is the difference between Specialty fields and Working fields?

Specialty fields are also working fields, but they are fields in which you specialize or do your best work. If your top area is, say, medicine, you should make sure it is listed as your top specialty, and you should consider accompanying this with sample translations related to medicine in your profile. Outsourcers can look for language professionals by specialty fields, so this can be important in meeting potential clients.

6.11 - Does the order of my specialty fields affect my directory positioning?

The ten fields that you have reported first will be considered your specialty fields. The following thirty fields will be considered your working fields, and the remaining fields will be considered interest fields. In directory searches for specialists in a field, those who have reported that field in their top-ten will have preferential positioning over those who marked it as working. Those who placed it between the 11th and 40th spots will in turn be given a priority placement over the users who reported it as interest.

6.12 - Why can't I enter more than 10 specialty fields (and 30 working fields)?

It is possible to select 10 specialty fields and 30 working fields, which means you may appear in the directory for a total of 40 fields. While we recognize that there are translators who are able to work in more fields, users are asked to select their best 10 (and after that, their next-best 30). ProZ.com is based on the idea of specialized translation and this system is designed around the idea that one can only be a specialist in so many fields at once.

6.13 - Why aren't my detailed fields of expertise displayed on my profile page?

Only the specialization fields that you select as specialty and working will appear on your profile page —that is, the first 40 fields you selected.

7 - Credentials

7.1 - Qu'est-ce qu'une "référence" ?

Différentes associations, écoles, universités, centres de formation, accordent ce que nous nommons chez ProZ.com des "références". Il peut s'agir de "certifications", de "niveaux" ou d'autres qualifications.

7.2 - Comment ces reconnaissances sont-elles utilisées par ProZ.com ?

Les membres ont la possibilité de faire part de ces références dans leur profil. De ce fait, les donneurs d'ordre peuvent limiter leurs offres à ceux qui ont déclaré ces références. Les donneurs d'ordre ne pourront limiter leur offre qu'à ceux dont les références sont vérifiées. Les offres peuvent en conséquent être limitées à ceux qui ont déclaré des références ou qui les ont fait valider.

Notez qu'il n'existe pas de standard pour les références des traducteurs. De telles références ne sont d'autre part pas toujours disponibles dans de nombreuses paires de langues et il n'est pas toujours simple d'obtenir des références dans certaines régions. Il est conseillé d'utiliser avec parcimonie des critères fondés sur des références et uniquement sur des paires de langues "majeures".

7.3 - Comment faire part de mes références ?

Pour faire part de vos références, allez dans Mise à jour du profil. Cliquez alors sur le lien à côté de la paire de langues déclarée dans la section Paire de langues. Une fenêtre vous permet ensuite d'indiquer références, certifications et accréditations que vous avez pu obtenir d'autorités reconnues.

Remarque : assurez-vous de bien faire état des paires de langues (si tel doit être le cas).

Lorsque vous aurez fait le nécessaire avec vos références, elles seront affichées dans votre profil.

7.4 - Suis-je tenu de soumettre une copie de mes références pour les faire vérifier ?

Le filtre "références" utilisé dans la section jobs ne repose que sur les références que vous avez déclarées ou non. Par conséquent, les faire vérifier vous profite et, pour les clients potentiels, constitue une garantie supplémentaire que vous êtes un professionnel qualifié. Notez : si vous faites part de références, le site peut vous demander d'en vérifier l'existence. Si vous n'êtes pas en mesure de vérifier une référence déclarée, elle peut être retirée du profil.

7.5 - Comment faire vérifier mes références ?

ProZ.com vérifie les références fondées sur les langues indiquées par les membres. Dans l'état actuel des choses, les références suivantes peuvent être vérifiées :

• Accréditations fournies par des autorités comme : AAIT, AAIC, CTA, etc.
  
• Diplômes universitaires ou assimilés

• Adresse postale :
  calle 45 No 883, 3ro B
  (1900) La Plata
  Buenos Aires
  Argentina



• Fax: +54-221-4251266 >
• 
  
  
  Si vous envoyez des copies par courrier ou par fax, envoyez une demande de support pour vérifier vos références.
  
  

• 7.6 - ProZ.com vérifie t-il mon appartenance à une organisation ou à une association ?

  Comme elles sont généralement provisoires et sujettes à modification, les inscriptions aux organisations et aux associations sont impossibles à vérifier pour ProZ.com.

  
  

• 7.7 - ProZ.com vérifie t-il les lettres de référence de collègues ou d'employeurs ?

  Non. Seules des accréditations émises par des autorités ou des établissements d'enseignement ayant un rapport avec les langues peuvent être vérifiées.

  
  

• 7.8 - I took a language course or exam. Can I declare it as a credential?

  Yes, you can declare your language courses and exams, but these will be monolingual credentials. This means that they prove your proficiency in a single language, not your ability to translate between a specific combination of languages.
  
  For example, if you took an English course, you can declare it under English (monolingual) in your profile. You may need to add the monolingual entry to your list of languages and refresh the page, first.

  
  

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• 8 - Continuing professional development (CPD) tracker

  You can report and track all of your continuing professional development (CPD) activity through your ProZ.com account. You can keep it as a register just for yourself, or display it as another way to differentiate yourself to potential clients and collaborators. Paying ProZ.com members also have the ability to add certificates of completion where relevant, and request verification of CPD items from ProZ.com staff.
  
  To get started, go to your ProZ.com profile. Between the sections for CV/Resumé and Professional practices, you will find a link to your CPD display (hidden by default).
  
  
  
  You can toggle visibility there, to make this visible from your profile. To add CPD items and see your CPD display, just click on the link in your profile. You can also right click and copy the link if you wish to share a direct link to your CPD display with others, link to it from your website, etc. From your display page, you will see the option to add new entries. If you take a ProZ.com training course from now on, those will be added automatically upon completion, and if you are a paying member, they will be added together with your certificate of completion, and marked as verified.

• 8.1 - What kinds of activities can be reported as continuing professional development (CPD)?

  At the moment, there are nine different categories of CPD available:
  
  

• Courses
  
• Exams
  
• In-person events
  
• Online events
  
• Volunteer/pro bono work
  
• Mentoring
  
• Publishing (articles)
  
• Publishing (books)
  
• Presentations and papers
  
  

• 8.2 - Can I report paid projects I've worked on, or training classes I've given?

  In general, no. ProZ.com provides ways of reporting and using commercial work you have done to attract potential clients (for example, via the "What I am working on" and project history features), and if you provide paid training to others you can also leverage that through ProZ.com already. For the most part, to be considered CPD, the activity or work should be non-commercial.

  
  

• 8.3 - Can I report courses/credentials which are not purely linguistic in nature?

  Yes. Some activities which may not be purely related to translation or interpreting can still form part of your CPD. For example, if you specialize in technical translations, courses taken, events attended, or credentials achieved in that field are proof of your continuing professional development in the field in which you provide your linguistic services, and they can be reported and may be eligible for verification as well.
  

  
  

• 8.4 - Can I report language learning courses?

  For the moment, no. Since language learning courses generally represent efforts which are pre-commercial work in that language, they are not included for now. From a potential client standpoint, whether you are learning Japanese or not is of little interest, as opposed to showing you are already proficient enough to work commercially in Japanese and are improving your skills in, say, interpreting in Japanese, or in the Engineering field in that language.

  
  

• 8.5 - Can I report CPD activities I have done through other organizations or programs which offer or track CPD?

  Yes. The purpose of the ProZ.com CPD system is to allow you to track all of your continuing professional development in one place, and to use that as one more way of differentiating yourself to potential clients if you so choose (or however else you see fit).

  
  

• 8.6 - What kinds of mentorships can be reported?

  Any mentorship performed under a program which provides some kind of formalized structure to a mentor pairing can be reported. For verification purposes, you may need to submit proof of the pairing, duration of the mentorship, etc.
  
  If you have performed a mentorship outside of a formal mentorship program, you can apply to register that mentorship with ProZ.com by contacting the support team. You and your mentee will be asked to fill out a report which documents the mentorship so that ProZ.com staff can verify the pairing. If you are actively mentoring, you may be asked to register the pairing using the tools available in the Mentoring Pool.

  
  

• 8.7 - What about memberships in organizations?

  Memberships can already be reported in your profile in the Memberships section, and are not part of your CPD. Some activities in which you engage as a member of different organizations, or in order to maintain membership there, may be considered as CPD, however.

  
  

• 8.8 - If I add a certificate of completion to a CPD entry, who can see that certificate?

  Your certificates of completion will be visible to you and to staff. They are used to verify entries, and for the moment are not displayed publicly (if that becomes an option later on, you will be able to choose if you display them).

  
  

• 8.9 - How will reporting and verifying CPD benefit me?

  If you do continuing professional development on at least an informal basis, it is nice to be able to keep track of it and have it in mind when lining up your professional objectives.
  
  In terms of using CPD to increase your client contact, think of it as one more way of differentiating yourself. Potential clients will be able to see that you are actively working to improve your skills and services when they visit your profile.

  
  

• 8.10 - How does the ProZ.com CPD point system work?

  When you add CPD activity, it is eligible for ProZ.com CPD points. Here is how it works:
  

  
  
  • When a CPD activity you have added has been verified, the points allotted for that activity will also be shown next to the entry.
    
  • If a CPD entry has not been verified, you will only see the potential points which would be allotted upon verification (these potential points are not displayed publicly).
    
  • CPD points will tally up on a yearly basis and be displayed as "ProZ.com CPD points" for each year and each category, as well as appearing in the general overview of your CPD at the top of your display page.
    
  
  Remember that CPD entry verification is available for paying ProZ.com members, so earning verified points will also be restricted to those who are members. Non-members will only see potential verified points.
  
  Points are assigned per activity like this:
  
  
  
  • Online events: 1 point per hour (limit of 5 points per event)
    
  • In-person events: 2 points per hour (limit of 10 points per event)
    
  • Courses: 1 point per hour per course completed (limit of 3 points per course)
    
  • Pro bono work: 1 point per 3,000 words or 1 point per hour if the work is interpreting
    
  • Articles: 2 points for every article published
    
  • Presentations/papers: 3 points per (unique) presentation given or per paper published
    
  • Exams/certifications: 5 points
    
  • Books: 5 points per book published
    
  • Mentorships: 6 points for every mentorship completed
    
  
  

• 8.11 - What are CPD points used for?

  At the moment, no plans have been made for the application of the CPD point system. Since entry verification (and therefore points) is limited to paying members, only a relatively small population of the ProZ.com community has access to it. For now, the plan is to let the CPD system work on its own and make improvements where needed. You can use the points earned from verified entries in the same way as you can use your CPD dashboard as a whole: as one more indicator to potential clients and collaborators that you are performing certain activities outside of your commercial work to improve and keep yourself up to date as a professional.

  
  

• 8.12 - I don't want to participate in the CPD feature at ProZ.com.

  No problem! Some people don't do CPD, either because they don't have the time, or because they don't have the desire to. By default, the link to your ProZ.com CPD display is hidden in your profile, and you can show or hide it at will (you can also choose to enter CPD activities but hide them so that they are only visible to you). The CPD feature is there for those who are doing CPD activity and wish to make use of it.

  
  

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• 9 - Verified Identity Program

• 9.1 - Qu'est-ce que le programme de vérification de l'identité (VID) ?

  Les personnels du site, les modérateurs et autres volontaires ont développé un programme permettant de vérifier l'identité des utilisateurs du site intéressés.
  
  Une coche affichée dans le profil de l'utilisateur indique que l'identité de cette personne a été vérifiée. Cliquer sur cette coche donne plus d'informations. Accéder à ces informations peut être utile lorsque l'on crée des relations en ligne.
  
  L'idée de la confirmation de l'identité des membres est celle du renforcement d'une confiance mutuelle au sein du site, et en particulier entre les membres qui ne se connaissent pas personnellement.

  
  

• 9.2 - Comment faire vérifier mon identité ?

  La verification de l'identité sur application page propose deux moyens de vérification.
  
  Le premier consiste à rencontrer personnellement un employé du site, un modérateur ou une personne habilitée à vérifier les identités. Une liste des personnes habilitées à vérifier les identités est proposée dans le formulaire. Seuls les rencontres directes sont prises en considération.
  
  Le deuxième consiste à effectuer un achat avec une carte de crédit portant le même nom que celui de votre profil. Si vous réglez votre inscription de cette manière-là, votre identité va être automatiquement vérifiée si toutes les conditions sont réunies voir 1.7 ci-dessous). Si vous ne souhaitez pas vérifier votre idetité en vous inscrivant, vous pouvez effectuer un paiement non remboursable de 5 USD par carte de crédit. Assurez-vous que la carte de crédit porte le même nom que le "nom réel" de votre profil, même si vous pouvez décider de ne pas afficher ce nom réel aux autres.
  
  Il n'existe pour le moment pas d'autre moyen de vérifier votre identité, par fax par exemple.
  
  Remarque : pour le moment uniquement les paiements par carte bancaire ou Paypal sont acceptés pour une vérification d'identité.

  
  

• 9.3 - Quelle est la durée du programme de vérification ?

  Cela prendra plusieurs mois pour vérifier l'identité d'un grand nombre d'utilisateurs de la communauté ProZ.com. Jusqu'à ce moment, aucun avantage particulier ne sera octroyé aux utilisateurs dont l'identité a été vérifiée.
  Une fois un nombre significatif de profils vérifiés, les coches ne figureront pas simplement sur les profils, mais aussi à certains emplacements du site.

  
  

• 9.4 - Pourquoi mon identité n'est-elle plus vérifiée ?

  Si vous avez changé de nom ou de prénom dans votre profil alors que votre identité avait été vérifiée, la vérification va être annulée. Pour être revérifié, vous devrez soumettre une demande de support.

  
  

• 9.5 - Comment être vérifié à l'occasion d'un powwow ?

  Pour pouvoir faire vérifier votre identité à l'occasion d'un powwow par une personne habilitée à vérifier les identités, vous devez montrer un document avec photographie lorsque vous rencontrez cette personne.
  
  Comme pour les autres méthodes VID, le nom indiqué sur le document doit correspondre à celui que vous avez donné dans votre profil. Mais, contrairement donc aux autres méthodes VID, vous devez afficher votre vrai nom sur le site. Autrement le vérificateur ne peut pas comparer avec le nom du document. Une fois votre ID vérifiée, vous pouvez cependant masquer votre vrai nom dans le profil.
  
  Vous pouvez modifier votre nom réel dans le profil en activant Mon ProZ.com -> Mes réglages -> Basic profile
  
  Vous pouvez choisir d'afficher ou de masquer votre nom réel dans le profil en activant Mon ProZ.com -> Mes réglages -> Basic profile.
  
  Lorsque vous avez indiqué votre nom réel sur le site, rencontrez une personne autorisée à vérifier les identités et à l'aide de votre document avec photographie, vous pouvez demander à ce que cette personne vérifie votre identité sur le site. Pour ce faire, allez sur VID application page.
  
  Lorsque vous êtes sur la page, sélectionnez l'option "met in person" et sélectionnez le nom de la personne rencontrée dans la liste. Si la personne n'est pas dans la liste, c'est qu'elle n'est pas habilitée à vérifier les identités. Entrez ensuite la date et le lieu de la rencontre et soumettez le formulaire. La personne concernée va recevoir un courriel lui demandant de vérifier votre identité.
  
  
  .

  
  

• 9.6 - Comment puis-je être autorisé à vérifier l'identité d'autres utilisateurs ?

  Si votre identité a déjà été vérifiée, vous pouvez demander de pouvoir vérifier celle des autres utilisateurs en soumettant une demande de support.

  
  

• 9.7 - J'ai payé par carte de crédit, mais mon ID n'a pas encore été vérifiée.

  Lorsqu'une demande de vérification de l'identité est faite par l'option de paiement, le "nom réel" de votre profil doit correspondre exactement au nom de votre carte ou compte Paypal.
  
  ProZ.com utilise cette information pour certifier que le nom que vous avez entré dans votre profil est le même que celui de votre carte ou compte Paypal.
  
  Si pour une raison ou pour une autre ces informations ne correspondent pas exactement, votre identité ne peut pas être vérifiée.
  
  Vous comprendrez que la vérification d'identité est une question sensible dans la mesure où ProZ.com atteste pour toute la communauté que vous êtes bien la personne que vous prétendez être et c'est pourquoi nous avons besoin de votre carte de crédit pour confirmation.
  
  Veuillez noter que pour le moment seule une carte de crédit personnelel et un paiement Paypal sont acceptés comme moyen de vérification ID.

  
  

• 9.8 - I received a message stating that my identity could not be verified. Why?

  If you have a "Translation company" account type, your identity will not be verified. Since the purpose of confirming members' IDs is to increase mutual trust across the site, in particular among users who don't know each other personally, only "Freelancer", "Freelancer and outsourcer" and "Student" accounts will be considered for ID verification.
  
  Also, if you applied for verification using the payment method and the name on the account you are using to pay does not match the name in your profile (or you have not entered any name in your profile), then your identity will not be verified.

  
  

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• 10 - Rates

• 10.1 - Comment faire pour indiquer mes tarifs ?

  Les tarifs sont entrés dans la page de mise à jour du profil (click here). Dans la section 6 "Tarifs par défaut", vous pouvez entrer vos tarifs, la devise et ce que vous affichez ou non. Vous pouvez appliquer ces informations à toutes les paires de langues présentes dans votre profil. Lorsque vos tarifspar défaut sont entrés, vous pouvez les tarifs pour chacune de vos paires de langues.

  
  

• 10.2 - Pourquoi est-ce important pour moi ?

  Indiquer une plage de tarifs aide les clients à envisager de travailler avec vous. Si vous définissez une plage tarifaire, vous n'allez pas être sollicité par des notifications d'offres inférieures à vos tarifs plancher. Vous serez également en mesure de comparer vos tarifs avec ceux d'autres traducteurs travaillant dans les mêmes paires de langues.
  
  En donnant des tarifs suivant lesquels vous souhaitez travailler, vous fournissez également une bonne information pour l'éducation des clients. Si un client passe une offre à 0.01 centime le mot source il va découvrir le pourcentage de traducteurs acceptant de travailler à ce tarif. Cela contribue à limiter les offres irréalistes.

  
  

• 10.3 - How do I enter rates for each language pair reported in my profile?

  You can enter language-specific rates by visiting your Profile updater and clicking on "Edit rates" next to each language pair in the Languages section. A window will pop-up allowing you to enter custom rates for each language pair.

  
  

• 10.4 - Can I report any surcharges, discounts or minimum charges aside from rates?

  Yes. You can report rate conditions through the Rate conditions page.
  
  

  
  

• 10.5 - How can I show / hide rates in my profile?

  You can set visibility permissions for your rates in the Financial section of your Profile updater.

  
  

• 10.6 - Que sont les tarifs minimum et cible ?

  Il va vous être demandé d'indiquer un minimum et une cible.
  
  Le minimum est le tarif en-dessous duquel vous n'acceptez pas de travailler. Vous ne devriez pas recevoir d'offre appliquant un tarif inférieur à votre minimum.
  
  Le tarif cible est celui que vous appliqueriez pour une traduction correspondant aux critères suivants :
  
  * vous connaissez bien le sujet
  * vous n'avez pas de dépenses particulières à engager (déplacements, logiciels, dictionnaires, etc.)
  
  Ce tarif cible est celui que vous indiquez dans votre CV ou dans votre site Web pour vos clients potentiels.

  
  

• 10.7 - Where can I include any sucharges, discounts, or minimum charges?

  You can list any adjustments you tend to make for special conditions when invoicing here.

  
  

• 10.8 - Pourquoi donner des tarifs ?

  Les avantages d'indiquer des fourchettes de tarifs :
  (1) il est plus simple pour les clients de voir s'ils ont l'envie de travailler avec vous
  (2) vous ne serez pas perturbé par des offres inférieures à vos tarifs plancher
  (3) vous serez en mesure de comparer vos tarifs avec ceux pratiqués par d'autres pros dans vos paires de langues
  
  En indiquant ce pourquoi vous êtes prêt à travailler peut être une bonne indication dans l'éducation des clients. Si un client est disposé à proposer 0.01 cent par mot (pure fiction cela va de soi) il va découvrir quelle est la proportion de pros qui refusent de travailler à ce tarif. Cela permet d'éviter des offres irraisonnables.

  
  

• 10.9 - Je démarre tout juste comme indépendant. Quel tarif devrais-je appliquer ?

  Vos tarifs dépendent du revenu que vous souhaitez tirer de votre activité, de votre productivité, du temps que vous accordez à cette activité et aussi d'autres facteurs. Consultez this rates calculator pour effectuer les calculs de base.

  
  

• 10.10 - Est-il obligatoire de donner ses tarifs ?

  Ce n'est pas une obligation que de donner ses tarifs. De plus, si vous décidez malgré tout de saisir vos tarifs, vous n'êtes pas dans l'obligation de les afficher aux autres.
  
  Si vous ne trouvez pas très confortable d'entrer des tarifs, vous pouvez ajouter une note dans votre profil indiquant que vos "tarifs ne sont indiqués qu'à titre indicatif et sujets à variations en fonction des travaux".

  
  

• 10.11 - Que demandent les gens ? Puis-je consulter des statistiques ?

  Vous pouvez consulter les tarifs pratiqués dans la communauté ProZ.com sur cette page ou à l'aide du lien "Afficher les tarifs" dans le menu. Des limites :
  
  

  • Disponible aux membres du site uniquement
  >
  • Disponible pour les types de compte Indépendant et Indépendant et Société uniquement
  • Vous devez entrer vos tarifs
  • Vous pouvez afficher les tarifs pour jusqu'à 5 de vos paires de langues
  
  
  Un exemple du résultat :
  
  
  
  
  
  
  

• 10.12 - How is my maximum rate calculated?

  Your maximum rate is calculated automatically based on the minimum rate you entered in your profile. It is 2.5 times the minimum rate. Note that as with all rates you enter, a lower or higher rate can always be negotiated after you are chosen to complete an assignment.

  
  

• 10.13 - J'ai donné mes tarifs, mais je reçois toujours des offres proposant un tarif inférieur au mien. Que se passe-t-il ?

  Toutes les offres ne reposent pas sur le calcul "tant par mot (par heure) en telle monnaie". Certaines offres se comptent en ligne et non en mot, les projets à long terme, en interne ont des spécificités, etc. Pour s'adapter à ces différentes situations, les donneurs d'ordre ont la possibilité de donner un prix pour une offre dans un format standard ou dans des champs de saisie libre. Les offres reposant sur la libre saisie de tarifs ne peuvent évaluées au niveau des tarifs et vous allez donc recevoir des notifications, même si les tarifs sont inférieurs aux vôtres.
  
  Remarquez qu'à l'avenir les donneurs d'ordre seront incités à donner leur prix dans le format standard et l'utilisation ou non de ce format aura une influence sur qui recevra la notification.

  
  

• 10.14 - Pourquoi ProZ.com ne définit-il pas un tarif minimal ?

  Consultez http://www.proz.com/faq/jobs#jobs_minimum_rate

  
  

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Main - Top




• 11 - WWA (Willingness to Work Again) or translator feedback

• 11.1 - Qu'est-ce que WWA ?

  Le système WWA est une fonctionnalité de ProZ.com qui permet aux traducteurs, interprètes et autres prestataires de service de demander, de rassembler et d'afficher une volonté de retravailler (WWA) de la part des clients et des confrères.
  
  Les utilisateurs du site peuvent demander un retour des donneurs d'ordre et des collègues pour lesquels ils ont travaillé. Les donneurs d'ordre et les confrères peuvent fournir ces informations. Ils peuvent également prendre l'initiative de donner une information publique aux prestataires de service avec lesquels ils ont travaillé.
  
  La page WWA propose une interface dédiée à ceux qui veulent demander une retour WWA.

  
  

• 11.2 - En quoi consiste une entrée WWA ?

  Une entrée est composée de trois parties :
  1. La volonté du donneur d'ordre de vouloir retravailler avec une réponse positive à la question correspondante
  2. Un petit commentaire facultatif accompagnant la réponse "Oui"
  3. La réponse facultative du prestataire au donneur d'ordre

  
  

• 11.3 - À quoi servent réellement les entrées WWA ?

• Les propriétaires des profils peuvent afficher les informations en haut à droite de leur profil pour attirer l'attention de clients potentiels.
  
• Un traducteur ou un interprète qui opte pour afficher les entrées WWA de clients satisfaits est peut-être mieux placé pour convertir de potentiels clients en nouveaux clients, pour justifier des tarifs supérieurs à la moyenne, pour limiter les besoins de tests, etc.
  
• Disposer d'entrées WWA est un critère de recherche pour de potentiels clients dans l'annuaraire des indépenddants de ProZ.com.
  
• Ces informations sont également utiles aux donneurs d'ordre pour gérer les risques lorsqu'ils ciblent de nouveaux prestataires de service..
  
  

• 11.4 - Quelles sont les conditions selon lesquelles une entrée WWA peut être demandée, faite par un donneur d'ordre ?

  Le donneur d'ordre doit avoir commandé un travail rémunéré au prestataire au moins une fois auparavant. Une entrée WWA ne peut être effectuée sur la base d'un test ou d'autres préliminaires.
  
  Le terme de "donneur d'ordre" s'entend au sens large du terme pour se référer à toute personne payant un travail. Cela ne concerne donc pas simplement les agences et les clients finaux, mais aussi les traducteurs et interprètes qui sous-traitent.
  
  Un donneur d'ordre ne peut donner qu'une seule entrée par prestataire de service. Différents chefs de projet d'une même agence peuvent cependant donner chacun leur avis sur le prestataire ayant travaillé avec eux.

  
  

• 11.5 - Can I request feedback from different project managers I have worked with in the same company?

  Yes.

  
  

• 11.6 - How can I help identify the maker of a feedback entry?

  When possible, a translator feedback entry includes a link to a ProZ.com profile or Blue Board record that represents the person who gave the feedback. This information can be helpful to others when determining how much to rely on a particular feedback entry.
  
  If the person was not logged in when giving feedback, you can help to identify them by finding a Blue Board record or ProZ.com profile with which they are associated, and then submitting that information in a support request. (Staff will attempt to corroborate it based on email address and other information.)
  
  If you have worked for the outsourcer who gave a feedback entry, you can also help by making an entry in that outsourcer's Blue Board record.
  When you identify a matching Blue Board record, submit that information in a support request. ProZ.com staff will attempt to verify the association, either by matching the email address of the person who gave the feedback, or by contacting the Blue Board record's primary contact for verification.
  

  
  

• 11.7 - Dois-je disposer d'un profile sur ProZ.com pour introduire une entrée WWA ?

  Oui, dans l'état actuel des choses, seuls les adhérents de ProZ.com peuvent faire des entrées WWA. Cette décision a été prise en fonction des retours que le site a reçus, craignant des possibilités d'abus, les utilisateurs se sentant mieux confortés par un enregistrement.
  
  Cela pourra cependant changer à l'avenir si des moyens sont trouvés pouvant convenir à toutes les parties.

  
  

• 11.8 - La réponse "Oui" est-elle la seule possible de la part des donneurs d'ordre ?

  Pour le moment il a été décidé que cela devait se passer ainsi (en d'autres termes il n'est pas proposé de répondre "non" ou "peut-être"). C'est pour éviter de mauvais usages et des abus que certains membres ont pu redouter et recentrer le propos sur l'essentiel, à savoir le marketing.
  
  À l'avenir, pour renforcer la crédibilité de l'outil, et donc l'aspect marketing, les réponses "non" et "peut-être" seront proposées à ceux qui souhaitent faire des entrées. Si cela vous paraît déconcertant, n'oubliez pas que des précautions seront prises et que par défaut, les entrées WWA ne sont visibles que par ceux à qui elles sont destinées. Il ne sera jamais obligatoire de rendre les entrées WWA publiques.

  
  

• 11.9 - Cela semble intéressant. Je voudrais bien ajouter l'affichage WWA dans mon profil. Comment faire ?

  Pour demander un retour WWA d'un donneur d'ordre pour lequel vous avez travaillé, allez à "Mon WWA" dans l'onglet "Mon ProZ.com" de la page d'accueil et sélectionnez "Request WWA entries". Si le donneur d'ordre a un compte sur ProZ.com et est inscrit au Blue Board, tapez le nom de profil du donneur d'ordre dans le champ "rechercher". Cette recherche extraiera des utilisateurs parmi les pages de profils et du Blue Board. Puis, sélectionnez l'entrée appropriée dans la liste affichée et cliquez sur le bouton "ajouter à la liste" pour ajouter ce donneur d'ordre à la liste de donneurs d'ordre auxquels vous enverrez une invitation à donner un retour WWA vous concernant.
  
  
  
  Une fois que vous avez ajouté le donneur d'ordre à la liste, cliquez sur le bouton "Aller à l'étape 2 de 3 (personnaliser les courriers électroniques)" pour aller à la page où vous pourrez personnaliser le message que vous enverrez aux donneurs d'ordre que vous avez spécifiés. Notez que vous trouverez un modèle de texte pour demander des entrées WWA. Vous pouvez utiliser ce texte et/ou le personnaliser pour satisafire vos péférences. Vous pouvez aussi ajouter un nom et une adresse de courrier électronique alternatifs (additionnels).
  
  
  
  Pour envoyer votre demande, il vous suffit de cliquer sur le bouton "Aller à l'étape 3 de 3 (prévisualiser et envoyer des courriers électroniques)" pour prévisualiser et envoyer votre demande ou éditer votre message.
  
  
  
  Pour les donneurs d'ordre n'ayant pas de profil dans les pages du Blue Board sur ProZ.com, entrez juste leur nom et adresse de courrier électronique et cliquez sur le bouton "Aller à l'étape 2 de 3 (personnaliser les courriers électroniques)" pour aller à la page où vous pourrez personnaliser le message que vous enverrez à ce donneur d'ordre. Comme pour les donneurs d'ordre ProZ.com, vous trouverez un modèle de texte utilisé pour dmender des entrées WWA. Pour envoyer votre demande, cliquez simplement sur le bouton "Aller à l'étape 3 de 3 (prévisualiser et envoyer des courriers électroniques)" pour prévisualiser ou envoyer votre demande ou éditer votre message.

  
  

• 11.10 - How can I send a translator feedback requests in languages other than English?

  You can completely customize the message that is sent when requesting translator feedback. However, a small box will appear at the bottom of the message, with special links for giving feedback. The content of this box is only available in English.

  
  

• 11.11 - How can I reply to feedback entries I received?

  You can reply to WWA feedback entries you received from the My WWA entries/requests page.

  
  

• 11.12 - Comment fournir une entrée WWA à propos d'un utilisateur du site qui a travaillé pour moi ?

  Pour donner un retour WWA pour un donneur d'ordre avec lequel vous avez travaillé, allez à "Mon WWA" dans l'onglet "Mon ProZ.com" de la page d'accueil et sélectionnez "Provide WWA entries". Si un (ou plusieurs) prestataire(s) de service a (ont) déjà émit une demande de retour de votre part, vous verrez le(s) nom(s) de ce(s) prestataire(s) de service et trois actions possibles:
  
  
  
  1) Aucune action
  
  2) Donner un WWA
  
  3) Ne pas donner
  
  
  
  Sélectionnez l'une quelquonque de ces trois options et cliquez sur "Aller à l'étape 2 de 3 (Entrer une information WWA)". Si vous avez choisi "Aucune action", vous serez redirigé vers l'option "Chercher un autre prestataire de services".
  
  
  
  Si vous sélectionnez "Donner un WWA", il vous sera demandé d'entrer une information WWA pour le(s) prestataire(s) de service qui vous a(ont) envoyé l'invitation (et répondez aux questions "Avez vous travaillé avec ce prestataire de services" et "Souhaiteriez-vous retravailler avec ce prestataire de service"). Ensuite vous devriez cliquer sur le bouton "Aller à l'étape 3 de 3 (prévisualiser vos entrées WWA)" pour prévisualiser et soumettre ou éditer vos entrées WWA.
  
  
  
  Si vous décidez de ne pas donner de retour WWA pour ce(s) prestataire(s) de service, il vou sera donné l'option de recommencer de l'étape 1.
  
  
  
  Si vous n'avez aucune demande de retour WWA de prestataires de service, cherchez le prestataire de service pour lequel vous voulez faire un entrée en tapant le nom d'utilisateur ou bien le nom réél (celui que le traducteur indépendant à choisi d'afficher) dans le champ "Rechercher" puis cliquez sur l'entrée appropriée dans la liste affichée. Si les données correspondantes affichées en-dessous correspondent au prestataire de services désiré, cliquez sur "ajouter à la liste" pour ajouter ce prestataire de service à la liste des prestataires de service pour lesquels vous donnerez des entrées WWA.
  
  
  
  Une fois que vous avez ajouté le prestataire de service à la liste, cliquez sur le bouton "Aller à l'étape 2 de 3 (Entrer une information WWA)" pour aller à la page dans laquelle il vous sera possible d'entrer les informations WWA pour le(s) prestataire(s) de service que vous avez sélectionné(s) et répondez aux questions "Avez vous travaillé avec ce prestataire de services" et "Souhaiteriez-vous retravailler avec ce prestataire de service").
  
  
  
  Pour terminer, cliquez sur "Aller à l'étape 3 de 3 (prévisualiser vos entrées WWA)" pour prévisualiser et soumettre ou éditer vos entrées WWA.

  
  

• 11.13 - Quelles sont les options par rapport à l'affichage de mes entrées WWA ?

  Les informations WWA sont affichées dans le coin supérieur droit de votre profil. Il existe trois options pour l'affichage de ces informations :
  
  a) Entrées visibles uniquement par le propriétaire du profil.
  
  L'option par défaut. Les profils sont créés avec ce paramètre.
  
  Un profil qui n'a pas encore reçu de WWA affiche la fonctinnalité de la manière suivante :
  
  
  
  Lorsque des entrées WWA ont été effectuées, vous allez voir :
  
  
  
  
  ... et un visiteur verra :
  
  
  
  
  b) Entrées visibles pour un visiteur :
  
  Si vous choisissez de cliquer sur le bouton d'affichage aux visiteurs, vous allez voir :
  
  
  
  
  
  Et les visiteurs pourront voir les entrées WWA :
  
  
  
  
  Si vous cliquez sur le nombre d'entrées, vous ouvrez une fenêtre affichant des informations détaillées sur les entrées.
  
  
  c) Les WWA masquées par le propriétaire :
  
  Si vous choisissez de ne pas afficher vos entrées WWA aux visiteurs, vous pouvez les masquer pour vous-même. Vous le faites en cliquant sur le bouton correspondant. Tout ce qui sera alors visible sera le bouton vous permettant de réactiver l'affichage WWA si vous le souhaitez ultérieurement.
  
  Dans ce cas, vous verrez :
  
  
  
  
  
  Et un visiteur de votre profil ne verra aucune trace de votre WWA :
  
  

  
  

• 11.14 - Can I display client feedback and testimonials elsewhere in my profile?

  Yes. The Project history provides the option to gather and display client and collaborator feedback on specific projects. Some translators also choose to select and reflect some client feedback in other sections of their profile, such as the About me section. Note that displayed feedback not collected through a system like the WWA system may be subject to requests for verification by site staff, in the interest of transparency and of protecting the integrity of the feedback system.

  
  

• 11.15 - Cette fonctionnalité est-elle également intéressante pour les donneurs d'ordre ?

  Oui. Les donneurs d'ordre qui s'intéressent aux données WWA peuvent considérer qu'ils vont trouver des traducteurs et interprètes compétents plus efficacement.

  
  

• 11.16 - Comment des WWA peuvent-elles être bénéfiques pour les prestataires de service (les traducteurs et les interprètes) en même temps que pour les donneurs d'ordre ?

  La relation prestataire / donneur d'ordre est celle de partenaires, pas d'adversaires. Si le système WWA permet des recrutements plus rapides, moins de tests, etc. c'est bon pour tout le monde.
  
  Le Blue Board est un autre exemple d'outil utile aussi bien pour les prestataires que les donneurs d'ordre. Les donneurs d'ordre qui ont des entrées positives disposent d'une meilleure confiance et les cycles d'engagement sont plus rapides avec les prestaires de service.

  
  

• 11.17 - Qu'en est-il de la confidentialité ? Je ne peux pas, ne voudrais pas, indiquer le nom de mes clients.

  Actuellement, chaque entrée comporte le nom du client (il n'est pas possible de recevoir des entrées anonymes). C'est pourquoi vous devriez éviter d'inviter des clients à faire des entrées si vous avez un accord ou une présomption de confidentialité.

  
  

• 11.18 - Je n'ai pas de contrats de confidentialité en tant que tels, mais je ne souhaite pas que les autres sachent pour qui je travaille. Comment faire pour que mes clients ne soient pas écartés ?

  Vous n'avez rien de particulier à faire. Par défaut les entrées WWA ne figurent pas dans votre profil. Vous affichez ou non les entrées WWA à volonté. Ce que vous pouvez contrôler est si *toutes* les entrées sont affichées ou non. Il n'est pas possible d'opter pour un affichage individualisé des entrées.

  
  

• 11.19 - Qu'en est-il du désir d'un membre de pouvoir empêcher les autres de faire des entrées WWA non sollicitées ?

  Il est possible de ne pas adhérer au réseau BB/WWA. Cela signifie que ces utilisateurs n'acceptent pas d'entrées non souhaitées et qu'en revanche, par réciprocité, ils se retiennent d'en faire pour les autres (que ce soit par le biais de WWA ou du Blue Board).
  
  Cela n'empêche cependant pas de recevoir des remontées LWA dans le Blue Board et n'implique pas qu'une remontée existante soit supprimée. Les utilisateurs qui ne participent pas au système sont toujours en mesure de faire des entrées pour ceux des autres qui les invite à le faire.

  
  

• 11.20 - Si je me retire du sytème WWA de potentiels clients vont se dire que je ne veux pas de commentaires parce que je suis un mauvais traducteur. Serait-il envisageable de dire dans mon profil que j'ai opté pour ne pas adhérer au système WWA pour protéger mes clients, ou quelque chose dans le genre ?

  Bien entendu, rien ne s'oppose à ajouter ce genre de commentaire.

  
  

• 11.21 - Existe-t-il un modérateur ou un superviseur en la matière ?

  Les entrées WWA sont évaluées par les personnels du site avant d'être rendues visibles, non pour vérifier leur pertinence, mais pour s'assurer qu'elles sont utilisées comme prévu. Les personnels du site sont également en mesure, via le système de support, de réviser et d'enquêter sur les entrées litigieuses ou les possibles abus.
  
  Les modérateurs ne sont pas impliqués dans l'administration du système WWA.

  
  

• 11.22 - La fonctionnalité WWA est-elle limitée aux membres ?

  Au départ, toutes les fonctionnalités du système sont disponibles pour tous les utilisateurs, sans tenir compte de leur statut. Il est possible que certaines limites soient ultérieurement envisagées pour les non-membres, comme pour le nombre d'entrées pouvant être faites ou affichées.

  
  

• 11.23 - Outsourcer says no invitation was received. What can I do?

  If an outsourcer to whom you sent a translator feedback request says no request was received, check that the email address used is correct. Also, you can suggest the outsourcer to check the spam folder of their email inbox and send a reminder message as described here.
  
  If no message is finally received, you can suggest the outsourcer to provide feedback directly by clicking Give translator feedback in your profile.

  
  

• 11.24 - L'élément WWA est signalé comme étant incomplet dans mon profil rapide, même si j'ai déjà reçu une entrée. Pourquoi ?

  La mise à jour rapide du profil va afficher l'élément WWA (qui est "encouragé" mais non "obligatoire") comme étant complet uniquement si une entrée a été reçue d'un donneur d'ordre à l'identité vérifiée ou ayant lui-même reçu une entrée Blue Board d'un autre utilisateur du site. Cette exigence a pour objectif de limiter un mauvais usage du système WWA.

  
  

• 11.25 - Comment signaler un élément WWA de mon profil comme étant complet ?

  Pour marquer un élément WWA de votre profil comme étant complet, vous devez avoir au moins une entrée provenant d'un profil remplissant au moins l'une des conditions suivantes :
  
  a) identité vérifiée ;
  b) enregistrement Blue Board avec au moins une entrée provenant d'un tiers ;
  c) appartenir à un membre du site ;
  d) avoir au moins 12 points Kudoz PRO.

  
  

• 11.26 - What does the message received line mean next to the clients' names that I requested WWAs from?

  The message received line that appears in your WWA request entry form next to the client that you requested a WWA entry from is just an email confirmation message to inform you that the email you sent them was received in their inbox.
  
  Now, you will just need to wait for the outsourcer to respond.

  
  

• 11.27 - J'ai entré par erreur un commentaire WWA en me trompant de traducteur. Comment effacer cette entrée ?

  Merci de soumettre un ticket de support identifiant l'entrée erronée.

  
  

• 11.28 - I received translator feedback from an outsourcer I have never worked for. What should I do?

  If you are sure that the entry you received has been posted by an outsourcer you never worked for, please submit a support request and specify the entry.
  
  Remember that some outsourcers' profile names are different from their Blue Board titles or their company names. Make sure the outsourcer is not using a site name different from their company name and that you have not worked for this company in the past.

  
  

• 11.29 - How can I edit a feedback comment/reply?

  In special cases, staff will edit comments accompanying translator feedback entries or replies to entries at the poster's request.
  
  To have a feedback comment or a reply edited by site staff, please submit a support request and specify the entry in which the comment / reply should be edited and the desired new text for the comment / reply.

  
  

• 11.30 - The outsourcer I am looking for does not show as part of search results. What can I do?

  If you are looking for a specific outsourcer and they do not show as part of search results, make sure you are looking for the outsourcer's profile name (the name shown in their profile).
  
  Note that Blue Board titles are not always used as profile names by outsourcers. In cases in which the Blue Board title and the outsourcer's profile name are different, conducting a search for the Blue Board title will not produce any results.
  
  Also, make sure the outsourcer you are looking for has a profile at ProZ.com. Some outsourcers with Blue Board records may have removed their profiles or may have not created any profile for their company. Remember that outsourcers must have an account with ProZ.com to submit WWA feedback.

  
  

• 11.31 - Where can I see translator feedback statistics?

  To view feedback statistics, go to the translator feedback stats page.

  
  

• 11.32 - Can a user receive translator feedback from family members or close associates?

  Translator feedback should not provided to family members or close associates, in order to maintain a certain level of transparency in the feedback system.
  
  See also general site rule 2 for more on why this policy may be enforced.

  
  

• 11.33 - What are WWA ratings?

  WWA ratings enable outsourcers to provide more detailed feedback to their service providers.

  
  

• 11.34 - Will WWA ratings replace WWA feedback?

  No. WWA feedback is separate from WWA ratings. Profile owners will continue to have the same rights to show/hide/solicit WWA feedback they have always had.
  

  
  

• 11.35 - What are service provider options regarding the visibility of their WWA ratings?

  There are two options for visibility of service provider WWA ratings:
  - Display all WWA ratings publicly to all profiles visitors
  - Keep all WWA ratings private
  
  If service providers choose not to display WWA ratings, profile owners will still see their WWA ratings but visitors to their profile will see no trace of WWA ratings.
  
  If service providers choose to show WWA ratings, all visitors to their profile will see all of their WWA ratings.
  

  
  

• 11.36 - What about my WWA feedback entries?

  Your WWA feedback and settings will not change. You will keep all of your WWA feedback and you may choose to show or hide all WWA feedback, independent of showing or hiding your WWA ratings.

  
  

• 11.37 - What are outsourcers options regarding the visibility of their WWA ratings?

  There are two options for visibility of individual outsourcer WWA ratings:
  - Keep a single WWA rating on a service provider private and visible only to that outsourcers’ team members.
  - Share a single service provider WWA rating with that service provider.
  
  If an outsourcer chooses to share a WWA rating with a service provider, and that profile owner sets their WWA ratings to private, only the outsourcer and service provider will be able to see that WWA rating.
  
  If an outsourcer chooses to share a WWA rating with a service provider, and the profile owner sets their WWA ratings to public, all profile visitors will be able to see that WWA rating and the outsourcer’s name.

  
  

• 11.38 - Are WWA ratings required to participate in any ProZ.com services or features?

  Yes. In order to join ProZ.com pools, service providers will be required to show their WWA ratings.

  
  

• 11.39 - What are the conditions under which WWA ratings can be made by outsourcers?

  Only logged in outsourcers (LSP/Agencies, end clients or account type (outsourcer & freelancer) can leave WWA ratings.
  
  Outsourcers will be able to leave a single WWA rating per verifiable project.
  
  Only those outsourcers in good standing (i.e. no outstanding non-payment reports, active administrative actions) will be able to create WWA ratings. All postings must follow all ProZ.com site rules and policies.

  
  

• 11.40 - What is a verifiable project?

  A verifiable project is one where the outsourcer, if requested, can provide written documentation that a project or order has been accepted by the service provider.

  
  

• 11.41 - Can I reply to WWA ratings I received?

  Yes. Service providers will be able to reply/comment to WWA ratings they receive.
  

  
  

• 11.42 - Will WWA ratings have more detailed category ratings (i.e. communication skills, on time delivery, etc.)?

  Yes, it is planned that detailed category ratings will be released in the future.

  
  

• 11.43 - Will an outsourcer be able to edit their WWA ratings?

  Outsourcers that keep their WWA ratings private will be able to edit them at any time.
  Outsourcers that choose to share their WWA ratings with service providers will not be able to edit their WWA rating for 30 days after they share that WWA rating with the servicer provider.

  
  

• 11.44 - Will WWA ratings have an effect on my directory position or rank?

  Not at this time.

  
  

• 11.45 - How can I request or solicit WWA Ratings?

  Service providers can request WWA ratings in the same manner in which service providers can request WWA from their clients.

  
  

• 11.46 - What are the rules for submitting WWA ratings?

  Certain conditions must be met before WWA ratings can be made:
  

  
  
  • In order for WWA ratings to be shared with service providers they must be entered when a verifiable work order has been assigned and there have been no payment issues.
    
  • It is not possible to edit an entry for 30 days after it has been shared with the service provider.
    
  • A service provider is allowed to reply. (Note that it is not possible to edit an entry for 30 days after a reply has been received.)
    
  • Self-entries are not permitted.
    
  • Defamation is not permitted. A WWA rating entry may not be used to defame any individual or business. Entries, comments accompanying entries, and responses to entries, must focus strictly on WWA ratings and adhere to all ProZ.com site rules.
    
  • All communication must adhere to all ProZ.com site rules.
    
  • Attempting to influence another's use of WWA ratings is prohibited. Exerting pressure on someone to change a WWA rating entry or reply, or to make a new entry or reply of a specific nature, is forbidden. (Inviting outsourcers to make WWA rating entries or replies is acceptable, as long as there is no attempt to influence the content of those postings.)
    
  • WWA ratings may not be used to coerce. Using a WWA rating, or threatening to use a WWA rating, in such a way as to pressure a service provider or outsourcer into taking some action, is strictly prohibited.
    
  
  

• 11.47 - Will banned outsources or those with open non-payment reports be permitted to leave WWA ratings?

  No.

  
  

• 11.48 - Will outsourcers be able to leave multiple WWA ratings?

  Outsourcers may leave one WWA rating per verifiable project.

  
  

• 11.49 - What if I disagree with a WWA Rating I have received?

  If a service provider feels a WWA rating violates the WWA ratings rules, they can open a support request. ProZ.com reserves the right to review WWA ratings on a case by case basis, and to remove any WWA rating or comment which may not conform to ProZ.com site rules & policies.

  
  

• 11.50 - I got a request for WWA feedback from a service provider via email, how do I provide it?

  At the end of the message sent by the service provider who worked with you, you will find a box with different options:
  
  

  
  
  The first option will allow you to provide feedback indicating that you are willing to work again with this service provider.
  
  The second option will provide you with the option to decline giving this service provider feedback at this time.
  
  And the option to see more feedback choices will allow you to choose if you want to rate this service provider. This option is only available to logged-in ProZ.com users, and if you are not logged in or do not have an account, the page will prompt you to log in or register (if you do not wish to create an account, you can still leave the translator WWA feedback without a rating).
  
  Regardless of the option chosen, the next screen will see the information below, with the selected option highlighted:
  
  In the first field you'll find your contact information as entered by the service provider. If you wish to change any of these contact details, you can do so here.
  
  In the second field, you'll find the following WWA feedback/rating options:
  
  
  
  • The first option is to Rate this service provider (for logged-in users).
    
  • The second option is to indicate your willingness to work again with this service provider by answering the following questions: Have you worked with this service provider? and Would you be willing to work again with this service provider? and a blank text box to leave a comment.
    
  • The third option is, if you do not wish to give this service provider feedback, to click on the Decline button in the top right corner of the second field. You will not receive further notifications regarding this request.
  
  
  
  
  

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• 12 - Portfolio: my sample translations

• 12.1 - How do I add sample translations to my Portfolio?

  Samples are really important, not just for profile completeness, but in order to show the quality of your work.
  
  To add sample translations to your profile, go to Professional history in your Profile Updater.
  
  You can add video samples of your audiovisual and interpreting work by clicking on Add a new video sample.
  
  In the case of text samples, you should aim for samples that are at least 150 words long; and ideally no longer than 500 words. Translation samples can be extracted from your previous commercial and non-commercial work, as well as fair-use extracts of published works and translations of works in the public domain.
  
  First complete every required field (Language pair and Title). Then, copy the sample of your translation from you device and paste it in the Source text and Target text boxes. These boxes allow HTML code.
  
  To save your samples, click on Add translation. Notice that if you do not complete the required fields, your samples will not be saved. Make sure to check "I confirm I own the source text or have explicit permission to use it, and that the target text is my own translation of that source text." for the button to be enabled.
  
  

  
  

• 12.2 - How can I change the order of sample translations in my portfolio?

  The order of sample translations reported in profiles can be changed by selecting each sample in the list of samples in the Professional history section of the Profile updater and dragging them to the desired position, saving and updating changes after each movement by clicking on Save and update profile at the bottom of the page.

  
  

• 12.3 - Can I toggle the visibility of the samples in my portfolio?

  No. You can either choose to enter samples which will be publicly visible to visitors to your profile or choose not to enter these samples. For the latter option you can tick the box next to I choose not to enter any sample translations at this time in the Portfolio/Sample Translations in the Professional history section of your Profile updater.
  
  Another option would be to enter samples and removing the sensitive information you would not like to be disclosed. Make sure you are respecting confidentiality agreements when entering these samples.

  
  

• 12.4 - How can I respect confidentiality agreements with clients while showing sample translations in my portfolio?

  If a translation you have done is subject to a confidentiality agreement, avoid adding this translation to your portfolio and try adding a sample text taken from the web or elsewhere instead. Remember that sample texts do not need to be long, but that two or three paragraphs should be enough.

  
  

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• 13 - Project History

• 13.1 - Qu'est-ce que l'Historique des projets (SM) ProZ.com ?

  L'Historique des projets (SM) ProZ.com est un système fournissant aux traducteurs et interprètes un moyen commode de garder trace de leurs projets, par langues, domaines et autres caractéristiques. Utilisez-le pour organiser vos enregistrements, garder trace des paiements, etc.
  
  L'Historique des projets (SM) permet de plus aux utilisateurs d'afficher des informations générales sur les projets dans leur profil, de manière à communiquer à de potentiels clients et collaborateurs la nature de leur expérience. Avec la permission du client, son nom et son avis peuvent aussi être afichés.

  
  

• 13.2 - Qui peut utiliser le système de l'Historique des projets (SM) ?

  Tous les utilisateurs du site peuvent pleinement utiliser l'Historique des projets (SM).

  
  

• 13.3 - How do I add a new project to my project history?

  To add a new project to your project history visit your Project history page. Select the Add a new project option from the menu to the left and you will be re-directed to the project form. Complete this form with all required information and click on Submit.
  
  Once you have submitted your project, you can make it visible in your profile by clicking on Make visible in the Actions column, next to the project.

  
  

• 13.4 - Quel type de projets peut être listé ?

  Vous utilisez l'Historique des projets pour garder une trace des traductions, interprétations, révisions, relectures de projets que vous avez réalisées personnellement.

  
  

• 13.5 - Puis-je me référer à des projets pour des clients non ProZ.com ?

  Oui, vous pouvez vous référer à tout projet sans vous soucier de la manière dont vous avez rencontré le client et sans vous préoccuper de savoir si le client est ou non membre de ProZ.com.

  
  

• 13.6 - Mon entreprise a géré le projet. Puis-je faire référence à ce projet ?

  Non, vous ne pouvez pas vous référer à des projets gérés par votre entreprise. L'Historique des projets (SM) est un système destiné aux traducteurs, interprètes, éditeurs ou relecteurs qui gardent trace de travaux réalisés personnellement.

  
  

• 13.7 - Mon Historique des projets (SM) est-il privé ?

  Oui. Par défaut vous êtes le seul à voir l'information entrée dans votre historique.

  
  

• 13.8 - Je vois l'Historique des projets d'autres utilisateurs. Pourquoi ?

  Il est possible d'afficher des informations sur les projets sélectionnés, si vous le souhaitez. Un aperçu des projets que vous avez décidé d'afficher apparaît dans le profil sous l'onglet Historique desprojets. Afficher des projets représentatifs de vos domaines d'expertise peut être un très bon outil de marketing.

  
  

• 13.9 - J'ai remarqué que les noms des clients sont parfois affichés dans l'historique d'autres utilisateurs. Qu'est-ce qui détermine si le nom du client est affiché ou non ?

  Le nom d'un client ne peut être affiché que si les deux parties en sont d'accord.
  
  Lorsque vous entrez un projet dans votre historique, il vous est demandé si vous préférez que le nom du client soit affiché ou non. Si vous optez pour l'affichage du nom du client, ce dernier reçoit un courriel lui demandant sa permission. Dès que la permission est donnée, le nom du client devient visible.

  
  

• 13.10 - Qu'est-au juste la "corroboration" du donneur d'ordre ?

  Lorsque vous entrez un projet, vous avez la possibilité de demander la "corroboration" du donneur d'ordre. Si vous le demandez, le client a la possibilité de vérifier que le projet a bien eu lieu et que ce que vous en dites est approprié.

  
  

• 13.11 - Comment un donneur d'ordre donne-t-il son "avis" ?

  Une autre option lorsque l'on entre un projet est de demander une "appréciation" au donneur d'ordre. Lorsque vous en faites la demande, le client a la possibilité de décrire son expérience avec vous comme étant "positive", "neutre" ou "négative". Un commentaire en ligne peut également être donné.

  
  

• 13.12 - I sent a collaborator confirmation request and it seems it did not go through. What can I do?

  If you sent a collaborator confirmation request and your collaborator did not receive the email message requesting confirmation, try re-sending the request. To do so, click on Edit next to the project in the Project history page and enter your collaborator ID at the bottom of the project form. Re-send the invitation by clicking on Submit.

  
  

• 13.13 - Comment mon historique influe-t-il sur la manière dont j'apparais dans l'Annuaire ?

  Lorsqu'un client recherche un traducteur dans une langue et un domaine et qu'il trouve votre référence, le nombre de projets "corroborés" est affiché. Votre position dans l'Annuaire n'en est pas affectée.

  
  

• 13.14 - Comment l'affichage de mes projets me permet-il de rencontrer de nouveaux clients ?

  Les clients peuvent être confortés par votre expérience dans les paires de langues et les domaines dont ils ont besoin. En rendant vos projets visibles dans votre profil, vous communiquez à de potentiels clients la nature de votre expérience, et leur proposez de manière facultative la satisfaction d'autres clients.
  
  De plus, comme le nombre de projets corroborés (dans le domaine et la paire) est affiché dans les recherches dans l'annuaire, et parce que les projets et les mots clés que vous rendez visibles peuvent être indexés par Google, utiliser l'historique n'est pas que rassurant pour vos clients, mais leur permet de trouver votre profil en tête de liste.

  
  

• 13.15 - Puis-je garder trace ou afficher avec qui j'ai travaillé sur mes projets ?

  Oui. Si vos confrères sont enregistrés chez ProZ.com (membres ou autre) vous pouvez associer leur nom au projet pour des raisons d'organisation.Vous pouvez également demander corroboration sur les détails du projet, une appréciation en ligne et cela sera visible aux autres si vous le rendez affichable dans votre profil.

  
  

• 13.16 - Puis-je masquer mes projets si reçois un avis négatif d'un donneur d'ordre ?

  Non. Vous perdez votre faculté de modifier, supprimer ou masquer un projet dès lors que vous l'avez soumis à un donneur d'ordre pour avis. Vous récupérez cette faculté de suppression ou de masquage si le donneur d'ordre donne un avis positif.

  
  

• 13.17 - Mon client a émis un avis négatif ou neutre. Existe-t-il un moyen de le supprimer, le modifier ?

  ProZ.com n'est pas impliqué dans les éventuels conflits entre les traducteurs et leurs clients au niveau de l'Historique des projets.

  
  

• 13.18 - Comment supprimer un projet dans la liste de l'Historique des projets (SM) ?

  Il n'est pas possible de supprimer un projet qui a reçu un avos neutre ou négatif. Il n'est pas non plus possible de supprimer un projet qui est en attente de corroboration.

  
  

• 13.19 - Mon client n'a jamais reçu de notification pour réviser mon projet. Existe-t-il encore un moyen de le faire ?

  Si votre client ne reçoit pas de notification pour réviser un projet que vous lui avez soumis, il peut toujours donner un avis. Pour se faire il peut se connecter à son compte ProZ.com qui est associé à son enregistrement Blue Board et laisser un avis sur le Centre de Contrôle des donneurs d'ordre ici :
  http://www.proz.com/?sp=jobs&sp_mode=occ&sp_mode_occ=feedback

  
  

• 13.20 - Dois-je me référer uniquement à de gros projets ?

  Non. Les gros projets sont significatifs, mais décrire des projets dans des domaines plus ciblés peut mieux mettre votre expertise en valeur.

  
  

• 13.21 - Comment me référer à des projets si mes travaux sont confidentiels ?

  Ne donnez que les informations vis-à-vis desquelles vous vous sentez à l'aise. Des informations générales sont souvent suffisantes pour donner de bonnes indications sans vous compromettre avec la confidentialité. Vous pouvez découvrir ci-dessous un modèle d'Historique des projets exprimé en termes généraux. Aucun nom de client ou de marque, mais de détails particuliers, mais un client potentiel aura une bonne idée des types de projets sur lesquels vous travaillez.
  
  

  
  

• 13.22 - Je ne veux pas demander à mon client de corroborer, que puis-je faire ?

  Une fois encore, l'outil est là pour répondre à vos besoins et préférences. Vous pouvez donner des informations sur vos partenaires et clients et demander leur corroboration, ou exclure ces informations. Vous pouvez même masquer l'affichage de vos projets et utiliser la fonctionnalité uniquement pour vos besoins internes.

  
  

• 13.23 - Je suis interprète, je ne fais que rarement (voire jamais) de traduction. L'Historique des projets ne me concerne pas. Comment remplir mon profil ?

  Si vous vous rendez surla page "ajout de projet", vous allez voir que l'une des options de la liste déroulante concerne les interprétations (même si l'option par défaut est traduction). Rien ne s'oppose à ce que vous entriez un projet d'interprétariat dans la mesure où cela peut donner à un client potentiel une meilleure idée de ce que vous faites.

  
  

• 13.24 - Je ne souhaite pas donner d'information sur mon historique. Comment remplir mon profil ?

  Si vous sélectionnez l'option "Je ne souhaite pas entrer mon Historique de projets pour le moment", le champ correspondant sera considéré comme ayant été renseigné. En revanche, ne pas renseigner l'Historique de vos projets vous prive d'un puissant outil de marketing.

  
  

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• 14 - CV/resumé

• 14.1 - How do I upload a CV/resume to my profile?

  You can upload a copy of your CV to your profile from the Personalization section of your Profile updater. Select the language in which your CV is written, then browse your computer files system for your CV file and click on Open. Then, check the box next to I understand that uploading my CV/resume and setting its visibility to "Everyone" will allow my CV to be indexed by search engines such as Google. If I remove my CV from my profile later, it may take some time for this indexed information to also be removed from search engine caches. if you understand and agree to these terms and have set visibility permissions for your file.
  

  
  
  • Show to everyone will show your CV to anyone viewing ProZ.com, even if they do not have an account with the site or if they are not logged-in.
    
  • Show to logged-in users will allow any ProZ.com user, not just paying members, to access your CV file.
    
  • The Show to paying members only option will display your CV file to ProZ.com paying members only.
    
  • Finally, the Show to no-one option will just keep your CV hidden from any site visitor while it is used by filters.
    
  
  Please make sure your CV is in .txt, .pdf, .doc, .docx, .rtf, or .odt format, and is no larger than 2 MB. Also, note that ProZ.com uses multiple webservers to handle user traffic. So, it is possible that when you upload anything via the Profile updater, it may take several minutes to become visible.
  
  And, remember, you can upload your CV in different languages and file formats to make sure that all potential clients visiting your profile can download it in the format that is more convenient for them and view it in a language they manage.
  
  

• 14.2 - I uploaded an image/CV but it is not shown or can not be dowloaded.

  ProZ.com utilizes more than one web server. When you uploaded an image or a CV, it can take between several minutes and a half hour for the files to be copied to all the web servers. During this time, you may notice a blank where a photo should be, or, for CVs, you may get a page not found error. Please give it some time before submitting a support request.
  
  Note: You should assume that information you display in your CV will be indexed by search engines (you can, however, set the visibility level of your CV). If you choose to remove your CV later, it may take some time for this indexed information to also be removed from search engine caches.

  
  

• 14.3 - How do I update/edit/replace my present CV/resume?

  To update your CV, go to the Personalization section of your Profile updater and scroll down to the CV/Resume section. Click on Delete next to the CV you want to update. Once removed, upload the new version of your CV by selecting the language in which your CV is written from the Upload another CV in the drop-down menu and clicking on the Browse button to search your computer's file system for the document you wish to upload.
  
  Once you have chosen the document, check the agreement box and select a visibility permission for your CV. Finally, click on the Save and update profile button.
  
  Make sure your CV is in .txt, .pdf, .doc, .docx, or .rtf format, and is no larger than 250 KB. If you are a full member your CV may be up to 2 MB large.
  
  Also, remember that ProZ.com uses multiple webservers to handle user traffic. When you upload anything via the Profile Updater page, it may take several minutes to become visible.

  
  

• 14.4 - How do I remove an old CV?

  To remove your CV, go to the CV/Resume section of your Profile updater and click on Delete next to the CV you want to delete.

  
  

• 14.5 - How can I delete my resume/CV/photo?

  In your profile page, go to Settings. In the menu, choose Uploads. There, you will find a check box with the title Delete current image or Delete current Resume/CV. After checking it, click on Submit.
  
  Your photo/resume will be deleted. Please, remember that it might take several minutes to see the results.

  
  

• 14.6 - The CV/resume file I uploaded to my profile is accessible from outside ProZ.com

  When you upload a CV/resume file to your ProZ.com profile, you must assume that the information it contains will be visible on the web —and that your file may be downloaded by anyone— unless you set visibility permissions when uploading it (i.e. unless you specify that you do not want anyone, except for other ProZ.com members, to access your CV/resume file).

  
  

• 14.7 - I deleted my profile/CV but Google still shows it.

  You should ask Google to delete that information from their Cache. You can do it here.
  
  Remember that in your new profile, in the Settings-Search Engine Settings, you have the option Profile Indexing. You might select Index if you want search engines to store a snapshot of your profile page and, No index if you do not want search engines to store a snapshot of your profile page. If you selected Index (default option), that information is stored in Google's cache and we just don't have a way to prevent Google from saving it.
  
  Also, note that we've just recently started the full removal of CVs. We original simply "un-linked" them from a profile in the event that someone did not actually intend to remove his or her resume. As our user base has expanded, this has lead to higher resource usage so we've started to completely remove them. From here on, if you remove a CV from your profile, it will be deleted from the ProZ.com servers within 15 minutes.
  
  Note: You should assume that information you display in your CV will be indexed by search engines. If you choose to remove your CV later, it may take some time for this indexed information to also be removed from search engine caches.

  
  

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• 15 - About me

• 15.1 - Can I use HTML code in the About me section of my profile?

  Yes. You can customize the About me section in your profiles by adding HTML code and some dynamic content such as instant messaging tools, clocks, hit counters, etc. Check the quick guide for creating ProZ profiles using HTML code tutorial to obtain some special effects.

  
  

• 15.2 - How can I localize the content of the About me section of my profile?

  You can localize the content of your About me and other profile areas through the Profile localization tab. You can also get to this page by clicking on Localize your content in the Settings tab of your profile.
  
  Note: English version will not require localisation as it is a default language of ProZ.com, hence there is not ProZ.com version localized into English. You can add text for About me section in English directly from your main profile page by clicking on a pad and pencil icon.

  
  

• 15.3 - There are extra line breaks in my profile and I can not get rid of them. What should I do?

  Here is why: every line break entered in the profile background form gets converted into a br tag in the html. In order to prevent the large spaces, you can not enter line breaks (by hitting enter) after your td and tr tags. This is not pure HTML, and we did it so that those without HTML experience could make reasonable profiles. Sorry for causing this confusion.

  
  

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• 16 - Availability calendar

• 16.1 - What is the availability calendar?

  Your ProZ.com availability calendar lets you indicate to potential clients your approximate availability to take on new work. It is shown in your profile page and in various other places throughout the site.

  
  

• 16.2 - What is the value of indicating my availability?

  Outsourcers with urgent projects can search for those who have indicated they are immediately available for new work. Specifying that you are available helps you appear in these searches. On the other hand, if you are currently busy, indicating that you are not available can help prevent you from being contacted with such requests. It can also be helpful to give potential clients and collaborators a rough idea of what your upcoming schedule looks like.

  
  

• 16.3 - How can I specify my availability?

  Specify your availability in your availability calendar, reachable by clicking the small round availability indicator icon next to your name at the top of each page, or by clicking here.
  
  To indicate your availability on a specific date, click that day in the calendar and a dialog will prompt you to specify your availability. For example, if you're completely available for the work day on the 25th, select 100% Available. If you're only partially available for half the day, select Partially available (50%).
  
  To specify availability for several days at once, click and drag with your mouse to select multiple days.

  
  

• 16.4 - How is capacity used in the availability calendar?

  When you set your average sustainable capacity in words per day (WPD), your availability calendar will also automatically display approximately how many words you can process on any particular day.
  
  When estimating your productivity using WPD, assume that you won't be using a Translation Memory. Your burst rate WPD should be an estimate of a one-day maximum for projects with tight deadlines when you have 100% availability.
  
  If you prefer not to express your productivity for others, consider entering rates for your own purposes and leaving them visible only to yourself. Future features (planning, etc.) may allow you to make use of these.

  
  

• 16.5 - How are working hours used in the availability calendar?

  Your standard working hours and time zone are displayed at the top of your availability calendar, along with information about differences between your time zone and the person viewing your calendar.
  
  In addition, if the Consider me unavailable outside of working hours option is selected in your calendar settings, an indication of your remaining availability for the current work day can be automatically adjusted as your day progresses (see below for details).

  
  

• 16.6 - What is Availability remaining in current work day, and why is it different than the availability specified in my calendar?

  If the options Consider me unavailable outside of working hours or Consider me unavailable on weekends are selected in your calendar settings, your availability remaining in the current work day is automatically calculated, and shown above your availability calendar. For example, if you specified that you are 100% available today, and that you have a capacity of 3000 WPD, when your work day is half over your Availability remaining in current work day will indicate Partially available (1500 words).
  
  This adjusted availability is shown above your availability calendar and in your profile page, in addition to the availability you have specified for that day. It is not currently reflected in other availability indicators or searches, though this functionality may be added in the future.

  
  

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• 17 - Profile tabs

• 17.1 - My Visitors tab

• 1.1 - What is the Visitors tab?

  The Visitors tab is for members only. The Visitors tab works like a hit counter, but does so much more than a traditional hit counter. The Visitors tab allows profile owners to keep track of how many hits they've received in the last 30 days, but it also provides information about who, what, where, and when their profile was visited.
  
  Note: The Visitors tab does not indicate who exactly visited your page by username or entity ID. Likewise, when you visit a user's profile, they will not be able to see your username or entity ID on their Visitors tab. This tab only shows the viewer type, for example an agency, or freelancer, or both.

  
  

• 1.2 - What are the options to display crawlers' visits at the Visitors tab?

  The Visitors tab provides the following options for site users to filter the crawlers' visits results:
  

  
  
  • List by visitor
    
  • List by each visit
    
  • List crawler visits
    
  
  These options displayed at the bottom of the Visitors tab.
  
  Also, users can hide visitors information by clicking on [ Hide this visitor ] in the Action column. To restore a hidden visitor's visibility click on List excluded visitors button (at the bottom of the page), find an IP of a hidden visitor you want to make visible again and click on [ Remove this visitor ].
  
  
  

• 1.3 - Who has access to my Visitors tab?

  No one other than you (the owner) has access to your Visitors tab.
  
  Note that the Visitors tab is for (paying) members only.

  
  

• 1.4 - Does the Visitors tab count my own visits?

  No. Presently, the Visitors page does not count your visits when you come to your profile page.

  
  

• 1.5 - Will anyone see my username or entity ID on their Visitors tab?

  The Visitors tab does not indicate who exactly visited your page by username or entity ID. Likewise, when you visit a user's profile, they will not be able to see your username or entity ID on their Visitors tab. The Visitors tab only displays the viewer type. Also, the Visitors tab will indicate whether the viewer is a site member (highlighted in blue), ID verified, and the viewer's location as indicated by their IP address. Finally, the Visitors tab will indicate where the viewer came from, tabs viewed, last time visited, and the total number of times the visitor has been to your profile page.

  
  

• 1.6 - Will anyone be able to link to my profile page from their Visitors tab?

  No. The owner will not be able to link to your profile page form their Visitors tab. The owner will only have access to your IP address's location.

  
  

• 1.7 - Someone is coming to my visitors tab multiple times, should I be worried?

  Those visits are probably coming primarily from a search engine crawler, which is what goes out and spiders the internet for pages to be searchable.The visitor you had those multiple visits from is actually MSN, Yahoo or Google. So basically, no need for alarm, a machine is visiting your profile numerous times, not a human.
  
  If you'd like to find out some more information about this, feel free to take a look at this forum thread.

  
  

• 1.8 - What does the checkmark under the viewer type signify?

  The checkmark under the viewer type signifies that visitor has been ID verified. Some of your visitors may or may not be ID verified; therefore, not all visitors will have checkmarks in that column. To find out more about getting ID verified, please read FAQ #8 in this section (Profile Page).

  
  

• 1.9 - What does it mean by Viewed?

  The Viewed column indicates which tabs the viewer clicked on in your profile, or in other words, pages viewed of your profile. Presently, only three or less tab visits will be shown in this column.
  
  Note: Due to the number of subpages/tabs on the site, there may be entries in your Viewed column that you don't recognize or understand. However, overtime, with more use of the function and more development, we will be able to identify those better in the near future. Thanks for being patient.

  
  

• 1.10 - What exactly does the Came From column identify?

  The Came From signifies what page the viewer used to locate your profile. Whether they searched you on Google or clicked on your featured pro profile from the homepage, you'll see it under this column.
  
  Note: Due to the number of websites and site pages on ProZ.com, there may be entries in your Came From column that you don't recognized or understand. However, overtime with more development and use of the function we will be able to correct that problem. Thanks for being patient.

  
  

• 1.11 - How do I add a hit counter to my profile page?

  There are many sites that offer hit counter code that you can put into your profile page to track and display how many people visit you.
  
  Please refer to the About me section on the new profile page, then paste the HTML code for your hit counter.

  
  

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• 17.2 - Custom tabs

• 2.1 - What are custom tabs?

  Custom tabs are extra tabs users and members can add to their profiles to provide additional information. Site members can add up to 3 extra custom tabs while non-members can add only one.

  
  

• 2.2 - Why should I consider adding a custom tab?

  Custom tabs can be a good way of providing more or specialized information about your services or qualifications as a language professional.

  
  

• 2.3 - How do I add a custom tab to my profile?

  To add a custom tab to your profile, head to the Custom tabs section of your profile from the Settings tab of your profile.
  
  You can add a title for your tab(s) and add content then and there, or after you have created the tab (after your tab is created, when you visit the page again you'll see the option to edit).

  
  

• 2.4 - How do I change the name of a custom tab?

  You can edit a custom tab name any time you want, by going back in to the Custom tabs section of your profile from the Settings tab; and clicking on the edit icon next to the tab name you want to change.
  
  Note that the About me section of your profile is not a separate tab (you could make a tab dedicated to about me-related material, of course). While the content is customizable, the name of the About me section is not.

  
  

• 2.5 - How do I add an image to a customised tab on my profile?

  To show an image in a custom tab (a scanned copy of a certificate, a photo, etc.), first you will have to upload the image to an image hosting website such as http://www.imagehosting.com/ or http://imageshack.us/.
  
  Once your image is uploaded to these websites, they will provide you with a direct link to your image. Copy that link/URL and insert it in the following HTML formula:
  
  <img src=" HTML HYPERLINK ">
  
  Note that the direct URL/link to your image must be preceded by the tag <img src=" and followed by the tag ">.
  
  If you have trouble with any of this, just submit a support request to get help from the support team on this —be sure to attach the image(s) you are working with to your request.

  
  

• 2.6 - How do I remove a custom tab?

  To remove a custom tab you have created, go to the Custom tabs section of your profile from the Settings tab and click on the small x next to the title of the tab you want to remove.

  
  

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• 18 - ProZ.com Wallet

  
  Your ProZ.com wallet can also be used in relation to Turnkey translations.

• 18.1 - What is my ProZ.com wallet for?

  Your ProZ.com wallet is used to track payments you have made for items and services purchased through the site. Your wallet is not intended as a payment method or for use in transferring funds from one account to another.

  
  

• 18.2 - Comment puis-je accepter des paiements via mon profil ProZ.com ?

  La fonctionnalité de paiement ProZ.com en haut à droite des pages de profil) n'est malheureusement plus disponible.

  
  

• 18.3 - Quels sont les frais d'utilisation de la Tirelire ProZ.com ?

  Dans la plupart des cas les frais sont de 5% en plus de frais particuliers aux méthodes de transfert (5.5% pour une carte de crédit, 35 USD pour un virement bancaire, etc.). Nous ne prenons 5% qu'une seule fois. Lorsque vous "retirez" de l'argent de la tirelire vous n'aurez plus de prélèvement de 5%.
  
  Des frais spécifiques peuvent se présnter si vous faites usage de la fonction.

  
  

• 18.4 - How can I make a wallet deposit?

  To make a wallet deposit start here (or click on Add Money to your Wallet in your profile wallet). Then, click on the amount you would like to deposit ($20 USD, $30 USD or $60 USD) and you will arrive at the purchase wizard. Enter your billing information and select a payment method for your deposit.
  
  If after making your purchase, the amount deposited is not credited to your wallet, please submit a support request and specify 1) the amount deposited; 2) the currency used; 3) the payment method selected; 4) the transfer date; 5) any other relevant information (bank name and account number, account holder's name, PayPal or Skrill email address, transaction ID, etc).

  
  

• 18.5 - Quand les retraits de la tirelire sont-ils effectués ?

  Vous pouvez effectuer des retraits à tout moment, mais les retraits sont généralement traités à la fin du mois. Si vous souhaitez en savoir plus sur l'état d'un paiement, le plus simple est d'adresser une demande d'assistance.

  
  

• 18.6 - What are the fees associated with wallet withdrawals?

  ProZ.com does not charge a fee for processing wallet withdrawals, but you are responsible for paying any third-party transaction fees. Because some withdrawal methods incur higher transaction costs, those methods require a minimum withdrawal amount in order to cover the transaction costs.
  
  Withdrawal methods:
  

  
  
  • PayPal (no minimum)
    
  • Check made out in US dollars ($25 minimum)
    
  • Wire transfer from a US bank (approx. $35 minimum, must exceed the sum of the transaction fees)
    
  
  

• 18.7 - How can I use funds received for Turn-key translations?

  Funds received in your wallet for Turn-key translations function as regular wallet deposits. This means that they can be used towards your purchase of ProZ.com membership. They can also be withdrawn from your wallet.

  
  

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• 19 - Dynamic profile content

• 19.1 - Why might some ProZ.com profiles include user-supplied dynamic content (javascript)?

  Some users have chosen to customize their ProZ.com profiles with dynamic content such as instant messaging tools, clocks, hit counters, etc. This dynamic content may be implemented in a scripting language such as javascript, which can be run by the viewer's web browser.

  
  

• 19.2 - What are the risks of accepting dynamic content (i.e. running javascript) from a profile owner?

  Although such content is common on the internet and is likely harmless, there is a possibility that security risks may be involved. For example, a cross-site scripting attack might allow the profile owner to gain unauthorized access to the viewer's ProZ.com account. (See this cross-site scripting article on Wikipedia for details.)
  
  Because of this potential security risk, user-supplied dynamic content is only enabled in profile pages when the viewer has given permission.

  
  

• 19.3 - How is dynamic profile content handled by ProZ.com?

  If a ProZ.com profile contains dynamic content, a notice is shown at the upper-right of the page, indicating whether the dynamic content is enabled or disabled.
  
  If the profile owner is a ProZ.com member, the viewer is given the choice to see the profile with or without the dynamic content.
  
  If the profile owner is not a ProZ.com member, the dynamic content is always disabled.

  
  

• 19.4 - How can I control whether dynamic content is enabled when I view a profile?

  If the profile owner is a ProZ.com member, the first time you view the profile you'll be prompted whether to enable the dynamic content. Your preference will be stored in a cookie in your web browser, so you won't be prompted again when viewing that member's profile in that browser. If you later wish to change your preference, and enable or disable the content, click the Settings link in the dynamic content notice at the upper right of the page.
  
  Your preference applies only to that one member's profile. You have a separate preference setting for each member's profile with dynamic content.
  
  For reasons of security, there is no way to enable the dynamic content if the profile owner is not a ProZ.com member.

  
  

• 19.5 - How can I add my instant messenger status to my profile?

  You can show your instant messenger status in your profile without including customized javascript. Go to the Contact tab of your Profile updater to edit the instant messenger settings. If your instant messenger program isn't supported on that page, submit a support request to have it added to the list.

  
  

• 19.6 - How can I include my Twitter feed in my profile?

  You can include your Twitter feed in your profile from the Contact tab of your Profile updater. Just click on the Social networks (LinkedIn, Twitter, Facebook) tab and enter the necessary information.

  
  

• 19.7 - How can I include a hit counter and visitor analysis in my profile without customized javascript?

  ProZ.com members have access to a profile hit counter and visitor analysis tool. See the Visitors tab on your profile page.

  
  

• 19.8 - Can I include CSS in my profile?

  ProZ.com still doesn't allow CSS and Javascript code use in profiles.

  
  

• 19.9 - Are iframes considered dynamic content?

  Yes, iframes are also considered dynamic content, and are handled the same way as javascript.

  
  

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• 20 - Profile referrals

• 20.1 - What are profile referrals?

  Profile referrals are member sources that are crosslinked to your profile and shown at the bottom right corner of your main profile page.

  
  

• 20.2 - What are the benefits of showing referrals in my profile?

  Profile crosslinking / member referrals allow you to exchange links with ProZ.com members working in other languages or fields, whose work you know to be of a high standard. This could work to your benefit as it would shows you as part of the ProZ.com community, sharing with other professionals.

  
  

• 20.3 - How do I enter referrals in my profile?

  You can enter referrals from your Referrals page or by clicking on Referrals under the Settings tab in your profile. Simply enter another member's ID in the Add new referral box en then click on Select. This will allow you top chose a field and a language pair for which the other member can be a reference and a comment. Once you click on Save, the referral will show in the Referrals section of your profile page.

  
  

• 20.4 - How can I delete or hide a referral?

  You can hide or delete a referral by clicking on Hide this referral or Delete this referral in your Referrals page.

  
  

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• 21 -

  
  

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