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Elcin Demirci (X) Türkiye Local time: 07:19 English to Turkish + ...
Dec 25, 2022
I bought Trados Freelance 2022 on December 21st, 2022 and decided not to use it. Activation key is not in use. I chatted with Trados operators and sent e-mail to [email protected] for a refund, my email has not been replied. Trados operators said that the refund will be made in 5 days on 21st December and when I asked one of the operators why finance department is not writing back about the refund, she said that they are in their ... See more
I bought Trados Freelance 2022 on December 21st, 2022 and decided not to use it. Activation key is not in use. I chatted with Trados operators and sent e-mail to [email protected] for a refund, my email has not been replied. Trados operators said that the refund will be made in 5 days on 21st December and when I asked one of the operators why finance department is not writing back about the refund, she said that they are in their time interval. Then I emailed Sales Director Vicenta Ten Soriano and she also said that refund will be made in 5 days on 23rd December. I still have no refund. It is Christmas time in U.K. 26th and 27th December are banking holidays. So I am writing here in case the refund is not done in the upcoming week, too. 489 euros is a very high price in Turkey because 1 euro is nearly 20 Turkish lira. I will be in a very dire situation if it is not paid back. ▲ Collapse
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Kevin Fulton United States Local time: 00:19 German to English
Don't expect anything before January
Dec 25, 2022
In much of Europe and the US, companies are short-staffed the end of December due to the holidays. Customer service activities are particularly curtailed.
Dan Lucas
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Elcin Demirci (X) Türkiye Local time: 07:19 English to Turkish + ...
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Samuel Murray Netherlands Local time: 06:19 Member (2006) English to Afrikaans + ...
So...
Dec 25, 2022
Elcin Demirci wrote: 1. I bought Trados Freelance 2022 on December 21st, 2022 and decided not to use it. 2. I chatted with Trados operators and sent e-mail to [email protected] for a refund... 3. Trados operators said [on 21 December] that the refund will be made in 5 days.
4. I asked one of the operators why finance department is not writing back about the refund, she said that they are in their time interval.
5. I emailed Sales Director Vicenta Ten Soriano and [on 23 December] she also said that refund will be made in 5 days.
So, if these "5 days" is business days only, the potential time line is:
21 Dec - Bought and then cancelled 22 Dec - day 1 23 Dec - day 2 24 Dec Saturday 25 Dec Sunday 26 Dec Holiday 27 Dec Holiday 28 Dec - day 3 / day 1 29 Dec - day 4 / day 2 30 Dec - day 5 / day 3 31 Dec Saturday 1 Jan Sunday 2 Jan - day 4 3 Jan - day 5 4 Jan
So in the worst case, you can expect your payment on either 2 January or 4 January.
Dan Lucas
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Elcin Demirci (X) Türkiye Local time: 07:19 English to Turkish + ...
TOPIC STARTER
Thank you for clarification
Dec 25, 2022
Thank you for clarification Mr. Murray. I will check my bank account in early January then. By the way, Merry Christmas to all, who have spared time to answer my post.
[Değişiklik saati 2022-12-25 18:57 GMT]
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