Should pay for Office 365, but nothing works Thread poster: Heinrich Pesch
| Heinrich Pesch Finland Local time: 21:41 Member (2003) Finnish to German + ...
Last week Microsoft tried to get its yearly fee for my software, but my credit card had changed, so they didn't succeed. The system contacted me and I tried to pay with other credit cards or paypal, but nothing happened. The page says Ready! From now on we will use this paying method, but they haven't actually used it. When I open Word or Excel I am told that there is a problem with my account and a link to fix it, but it seems no money is transferred. I already twice contacted Microsoft v... See more Last week Microsoft tried to get its yearly fee for my software, but my credit card had changed, so they didn't succeed. The system contacted me and I tried to pay with other credit cards or paypal, but nothing happened. The page says Ready! From now on we will use this paying method, but they haven't actually used it. When I open Word or Excel I am told that there is a problem with my account and a link to fix it, but it seems no money is transferred. I already twice contacted Microsoft via the feedback button, but got no answer. Does anyone have experience with this problem? When will the software stop working altogether? ▲ Collapse | | | Roy Chacón Colombia Local time: 13:41 Member English to Spanish
You have to call costumer service. I did and someone finally manage to make the charge. | | | Mikhail Popov Montenegro Local time: 20:41 English to Russian + ... Microsoft subscription is poorly organized | Jul 18, 2019 |
If anything non-standard happens with Microsoft subscription you can literally do nothing through website. I've tried to renew the subscription that was not paid for several months. Spent 5 hours and gave up. You can't change payment method because subscription is not active, you can't delete subscription, because it is not paid and you can't get a new subscription because you have one already! Typical Microsoft, I would say. Finally, I've just registered a new account and got a new subscr... See more If anything non-standard happens with Microsoft subscription you can literally do nothing through website. I've tried to renew the subscription that was not paid for several months. Spent 5 hours and gave up. You can't change payment method because subscription is not active, you can't delete subscription, because it is not paid and you can't get a new subscription because you have one already! Typical Microsoft, I would say. Finally, I've just registered a new account and got a new subscription. ▲ Collapse | | | To report site rules violations or get help, contact a site moderator: You can also contact site staff by submitting a support request » Should pay for Office 365, but nothing works Trados Studio 2022 Freelance | The leading translation software used by over 270,000 translators.
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