General error. Failing to open active file or any file Thread poster: Valeria Ricciardi
|
memoQ 2015 and memoQ 8.2 Goodmorning. I receive a General error which prevents me from opening any file on memoQ, either the active one I was working on or older files. I opened a ticket with memoQ support yesterday and they told me to copy/paste the error message and send a log file (memoQLite.log), which I did but I didn't receive any more contact from them and I am still stuck with the issue, with my work lagging a lot. I also downloaded th... See more memoQ 2015 and memoQ 8.2 Goodmorning. I receive a General error which prevents me from opening any file on memoQ, either the active one I was working on or older files. I opened a ticket with memoQ support yesterday and they told me to copy/paste the error message and send a log file (memoQLite.log), which I did but I didn't receive any more contact from them and I am still stuck with the issue, with my work lagging a lot. I also downloaded the latest version 8.2 to see if I could overcome the problem but I am in the same situation no matter what. I copy/paste here the error message I get as I have sent it to memoQ support. I don't know why I am not getting any answer from them. Maybe you can help me understand how to fix this one and resume my work. Here follows my error message: TYPE: System.Exception MESSAGE: Tab page index of tab to be closed is -1, or DocumentControl is null SOURCE: MemoQ.ApplicationFramework CALL STACK: at MemoQ.ApplicationFramework.WindowManager.CloseTab(Document document, Boolean closeApp) at MemoQ.ApplicationFramework.WindowManager.OnCloseDocument(Document document, Boolean closeApp) at MemoQ.Application.MemoQApp.closeProjectRelatedDocsAndProject() at MemoQ.Application.MemoQApp.CloseOpenedProjectServerProjectDashboard() at MemoQ.Application.MemoQApp.openProjectWithResult(String projectFileName) at MemoQ.Project.DashboardControl.Open(ProjectItemViewModel project, List`1 selectDocumentIds) at MemoQ.Project.ProjectList.ProjectListView.onItemMouseDoubleClick(Object sender, MouseButtonEventArgs e) at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target) at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs) at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised) at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args) at System.Windows.Controls.Control.HandleDoubleClick(Object sender, MouseButtonEventArgs e) at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target) at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs) at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised) at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent) at System.Windows.UIElement.OnMouseDownThunk(Object sender, MouseButtonEventArgs e) at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target) at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs) at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised) at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args) at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args) at System.Windows.Input.InputManager.ProcessStagingArea() at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input) at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport) at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel) at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) *** I also found this example in the Knowledge base. I tried with it but the problem still persists. Please see below: Fix: In order to find the preferences-layout.xml, you must navigate to: C:\Documents and Settings\yourprofilename\Application Data\MemoQ for Windows XP users, or: C:\Users\yourprofilename\AppData\Roaming\MemoQ for Vista and Windows 7 users. Once you have found the files, delete them. Thank you for any suggestion on you side. Regards Valeria Best regards Valeria Ricciardi ▲ Collapse | | | I have the same problem. Did you find a solution to it? | Oct 17, 2018 |
Excuse-me, but I encountered the same problem. Did you find a solution to it? Shall you help me, please? | | | I've just had the same issue (and solved it, sort of) :) | Mar 13, 2021 |
The same thing - "General Error" and unable to open a project when you on a tight deadline. No time to dive into the software guts, either. The workaround, sort of - is to create a new project and during the "New project" Wizard - important! - link the new project to the same TM and TB you used in theprevious project, is the one you cannot open. I was able to open the file and then used the old TMto fill in the translated segments. Worked for me, basically. Good luck, e... See more The same thing - "General Error" and unable to open a project when you on a tight deadline. No time to dive into the software guts, either. The workaround, sort of - is to create a new project and during the "New project" Wizard - important! - link the new project to the same TM and TB you used in theprevious project, is the one you cannot open. I was able to open the file and then used the old TMto fill in the translated segments. Worked for me, basically. Good luck, everyone ) ▲ Collapse | | | I have same problem as reported on the first post of this thread. | Aug 8, 2022 |
Sergey Naraevsky wrote: The same thing - "General Error" and unable to open a project when you on a tight deadline. No time to dive into the software guts, either. The workaround, sort of - is to create a new project and during the "New project" Wizard - important! - link the new project to the same TM and TB you used in the previous project, is the one you cannot open. I was able to open the file and then used the old TMto fill in the translated segments. Worked for me, basically. Good luck, everyone ) I cannot even create a New Project as suggested above. I get "general error" TYPE: System.Exception MESSAGE: Tab page index of tab to be closed is -1, or DocumentControl is null SOURCE: MemoQ.Controls
[Edited at 2022-08-08 06:31 GMT] | | | To report site rules violations or get help, contact a site moderator: You can also contact site staff by submitting a support request » General error. Failing to open active file or any file Trados Business Manager Lite | Create customer quotes and invoices from within Trados Studio
Trados Business Manager Lite helps to simplify and speed up some of the daily tasks, such as invoicing and reporting, associated with running your freelance translation business.
More info » |
| Wordfast Pro | Translation Memory Software for Any Platform
Exclusive discount for ProZ.com users!
Save over 13% when purchasing Wordfast Pro through ProZ.com. Wordfast is the world's #1 provider of platform-independent Translation Memory software. Consistently ranked the most user-friendly and highest value
Buy now! » |
|
| | | | X Sign in to your ProZ.com account... | | | | | |