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Forums techniques » SDL Trados support »
Studio 2021 keeps on crashing
Auteur du fil: Michael Harris

Michael Harris  Identity Verified
Allemagne
Local time: 02:27
Membre (2006)
allemand vers anglais
Jan 26

Hello everyone,

Does anybody have any idea why my studio 2021 keeps crashing without any warning. This has happened with different files from different customers. I didn´t even have a chance to save the file, trados just closes.
I have the latest version, have a new computer with 16 GB memory and software-related, everything is up-to-date.

I know this is quite vague, but if anybody has any ideas, that woul dbe fantastic.

Michael

Rachel Waddington
 

Rachel Waddington  Identity Verified
Royaume-Uni
Local time: 01:27
Membre (2014)
néerlandais vers anglais
+ ...
Same here Jan 26

See also: https://www.proz.com/forum/sdl_trados_support/348878-studio_2021_very_unstable.html

Same problem here, no warning, it just shuts down. I currently have Autosave set to every 3 minutes.

If you work out how to fix it I'd love to know.
 

Michael Harris  Identity Verified
Allemagne
Local time: 02:27
Membre (2006)
allemand vers anglais
AUTEUR DU FIL
This is just soooo annoying Feb 2

I am working on a Powerpoint in Studio and it crashes every 3 minutes!!

I thought that Trados would also be looking into this forum, or is it really only for us translators?

And if trados knows about this problem, then it is a bit of a poor performance from them that they do not even make any suggestions or acknowledge that they are addressing this issue!!!

Bruno Depascale
 

Paul Malone  Identity Verified
France
Local time: 02:27
Membre (2004)
français vers anglais
+ ...
Perform a "Repair installation" Feb 3

My honest answer to your question, Michael, is no.

However, I suggest that you try performing a "repair installation". For example, in Windows 10 you proceed as if you were going to uninstall Trados Studio 2021 in Control Panel/Programs and Features, but instead of uninstalling you choose "repair". This is what SDL themselves recommend in these cases according to a post I read in the official SDL help forums. I, at least, have been doing this since Studio 2019 and I find that after ... See more
My honest answer to your question, Michael, is no.

However, I suggest that you try performing a "repair installation". For example, in Windows 10 you proceed as if you were going to uninstall Trados Studio 2021 in Control Panel/Programs and Features, but instead of uninstalling you choose "repair". This is what SDL themselves recommend in these cases according to a post I read in the official SDL help forums. I, at least, have been doing this since Studio 2019 and I find that after doing so, Studio then no longer crashes at all for at least a few months. Then, the very next time it does crash - a few months later, with luck - I immediately perform the repair installation again, which once again seems to solve the immediate crashing behaviour. It works for me, so it might be worth a try.

Good luck, Paul.

[Edited at 2021-02-03 07:46 GMT]

[Edited at 2021-02-03 09:33 GMT] ▲ Collapse
 

Michael Harris  Identity Verified
Allemagne
Local time: 02:27
Membre (2006)
allemand vers anglais
AUTEUR DU FIL
Morning Paul Feb 3

Paul Malone wrote:

My honest answer to your question, Michael, is no.

However, I suggest that you try performing a "repair installation". For example, in Windows 10 you proceed as if you were going to uninstall Trados Studio 2021 in Control Panel/Programs and Features, but instead of uninstalling you choose "repair". This is what SDL themselves recommend in these cases according to a post I read in the official SDL help forums. I, at least, have been doing this since Studio 2019 and I find that after doing so, Studio then no longer crashes at all for at least a few months. Then, the very next time it does crash - a few months later, with luck - I immediately perform the repair installation again , which once again seems to solve the immediate crashing behaviour. It works for me, so it might be worth a try.

Good luck, Paul.

[Edited at 2021-02-03 07:46 GMT]


Thanks for the tip, will try it out and see.

Michael
 

David Willett
Royaume-Uni
Local time: 01:27
allemand vers anglais
Me too. Feb 3

I've been using Trados since the 2007 version and have had occasional problems over the years but never the repeated crashes that seem to plague the 2021 version. My machine is a recent Windows 10 tower with 16 GB RAM, and it is otherwise completely stable. Everything else runs just fine.

Studio 2021, on the other hand, has been crashing multiple times per day on my current project with no warning whatsoever. This is what is left on the screen after it's given up the ghost:



Thank goodness for autosave!
 

Michael Harris  Identity Verified
Allemagne
Local time: 02:27
Membre (2006)
allemand vers anglais
AUTEUR DU FIL
Wow, Feb 3

David Willett wrote:

I've been using Trados since the 2007 version and have had occasional problems over the years but never the repeated crashes that seem to plague the 2021 version. My machine is a recent Windows 10 tower with 16 GB RAM, and it is otherwise completely stable. Everything else runs just fine.

Studio 2021, on the other hand, has been crashing multiple times per day on my current project with no warning whatsoever. This is what is left on the screen after it's given up the ghost:



Thank goodness for autosave!


At least you get some lovely Error windows, mine just crashes and leaves me in the cold.

Bruno Depascale
 

Rachel Waddington  Identity Verified
Royaume-Uni
Local time: 01:27
Membre (2014)
néerlandais vers anglais
+ ...
Thanks Feb 3

Paul Malone wrote:

My honest answer to your question, Michael, is no.

However, I suggest that you try performing a "repair installation". For example, in Windows 10 you proceed as if you were going to uninstall Trados Studio 2021 in Control Panel/Programs and Features, but instead of uninstalling you choose "repair". This is what SDL themselves recommend in these cases according to a post I read in the official SDL help forums. I, at least, have been doing this since Studio 2019 and I find that after doing so, Studio then no longer crashes at all for at least a few months. Then, the very next time it does crash - a few months later, with luck - I immediately perform the repair installation again, which once again seems to solve the immediate crashing behaviour. It works for me, so it might be worth a try.

Good luck, Paul.

[Edited at 2021-02-03 07:46 GMT]

[Edited at 2021-02-03 09:33 GMT]


Thanks for that tip, I will give it a go!
 

Michael Harris  Identity Verified
Allemagne
Local time: 02:27
Membre (2006)
allemand vers anglais
AUTEUR DU FIL
Hi once again Paul Feb 15

Paul Malone wrote:

My honest answer to your question, Michael, is no.

However, I suggest that you try performing a "repair installation". For example, in Windows 10 you proceed as if you were going to uninstall Trados Studio 2021 in Control Panel/Programs and Features, but instead of uninstalling you choose "repair". This is what SDL themselves recommend in these cases according to a post I read in the official SDL help forums. I, at least, have been doing this since Studio 2019 and I find that after doing so, Studio then no longer crashes at all for at least a few months. Then, the very next time it does crash - a few months later, with luck - I immediately perform the repair installation again, which once again seems to solve the immediate crashing behaviour. It works for me, so it might be worth a try.

Good luck, Paul.

[Edited at 2021-02-03 07:46 GMT]

[Edited at 2021-02-03 09:33 GMT]


I have tried this out in the mean time and low and behold, it seems to have worked.

I must admit that this is a bit poor from Trados that they have not made any comments here seeing as their software is quite expensive!!

Anyway, in my case this worked but I do hope that I do not have to do that again.
 


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