This site uses cookies.
Some of these cookies are essential to the operation of the site,
while others help to improve your experience by providing insights into how the site is being used.
For more information, please see the ProZ.com privacy policy.
"An error occurred" when I tried to "Reset my license"
Thread poster: Helle Gylling
Helle Gylling United States Local time: 01:05 English to Danish + ...
Dec 8, 2020
Hi
I have Trados Studio 2019 and this morning, my computer suffered a fatal crash out of nowhere, so I am not able to deactivate the old Studio on that computer, and I am trying to "Reset" my license, but I get an error massage each time I try - it just says "An error occurred".
I watched the official SDL video on how to do it - but I cannot get it to work. It just keep giving me that error message.
I have Trados Studio 2019 and this morning, my computer suffered a fatal crash out of nowhere, so I am not able to deactivate the old Studio on that computer, and I am trying to "Reset" my license, but I get an error massage each time I try - it just says "An error occurred".
I watched the official SDL video on how to do it - but I cannot get it to work. It just keep giving me that error message.
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
Lingua 5B Bosnia and Herzegovina Local time: 06:05 Member (2009) English to Croatian + ...
From what I can remember...
Dec 8, 2020
In such a scenario, the best thing to do would be to contact SDL support. I know they don’t answer quickly but still I advise you to do it, or maybe phone them to assist you.
Do you have a type of license you can use on two different machines? Your process should involve the “return” license button first, and only after that the reinstall/reset, if I remember correctly. Can you follow on that from your SDL account?
[Edited at 2020-12-08 16:08 GMT]
Subject:
Comment:
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
Helle Gylling United States Local time: 01:05 English to Danish + ...
TOPIC STARTER
SDL helped
Dec 8, 2020
Actually SDL just reset it for me so I should be all set now. Just need to download Trados to another computer : )
Subject:
Comment:
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
The leading translation software used by over 270,000 translators.
Designed with your feedback in mind, Trados Studio 2022 delivers an unrivalled, powerful desktop
and cloud solution, empowering you to work in the most efficient and cost-effective way.
Translate faster & easier, using a sophisticated CAT tool built by a translator / developer.
Accept jobs from clients who use Trados, MemoQ, Wordfast & major CAT tools.
Download and start using CafeTran Espresso -- for free