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MemoQ does not launch - Activator version mismatch
Thread poster: BMarkiewicz
BMarkiewicz
BMarkiewicz  Identity Verified
Poland
Local time: 12:05
Polish to English
+ ...
Sep 11, 2017

MemoQ (any version) does not want to launch on my computer (Windows 10). After MemoQ 2015 froze during a translation, I restarted Windows. This usually resolves most issues, however neither version of MemoQ that I had (2013 or 2015) would open, I would only get a general error message with the following content:

TYPE:
MemoQ.Activator.ActivatorException

MESSAGE:
Activator version mismatch

SOURCE:
MemoQ.Collector

CALL STACK:
... See more
MemoQ (any version) does not want to launch on my computer (Windows 10). After MemoQ 2015 froze during a translation, I restarted Windows. This usually resolves most issues, however neither version of MemoQ that I had (2013 or 2015) would open, I would only get a general error message with the following content:

TYPE:
MemoQ.Activator.ActivatorException

MESSAGE:
Activator version mismatch

SOURCE:
MemoQ.Collector

CALL STACK:
em MemoQ.Activator.Activator.pInit(ProductGroups productGroup, Boolean tsManager, Edition requestedEdition)
em MemoQ.ActivatorStartupController.Initialize()
em MemoQ.MainWindow.Main(String[] args)

I am convinced this has to do with a corrupt file. I have tried deleting the Preferences.xml file in the Roaming folder as well with no success. Any advice would be appreciated! ▲ Collapse
 
John Fossey
John Fossey  Identity Verified
Canada
Local time: 06:05
Member (2008)
French to English
+ ...
Reinstall Sep 12, 2017

Have you tried uninstalling and then reinstalling? This will usually fix corrupted file problems. Be sure to create a restore point first.
 
indeedless
indeedless
Russian Federation
Local time: 13:05
English to Russian
Try erasing C:\ProgramData\MemoQ Oct 8, 2017

Hello, just received the same kind of problem.

Simple uninstalling/reinstalling didn't work. So I've tried removing C:\ProgramData\MemoQ folder and reinstalled MemoQ.
Please let me know, if this works for you.
 
Endre Both
Endre Both  Identity Verified
Germany
Local time: 12:05
English to German
Delete license files Apr 17, 2019

Just had this error today, and while uninstalling/reinstalling did not help, removing the license files (License<nn>.dat) from ProgramData\MemoQ did. Thanks indeedless for the tip!

[Bearbeitet am 2019-04-17 09:57 GMT]

Hazel Underwood
yinnyann
 
Marie-Paule Cadi
Marie-Paule Cadi  Identity Verified
France
Local time: 12:05
English to French
+ ...
It works :) Jul 11, 2020

Thanks Indeedless and Endre. You saved my day! I deleted licence files.
 
Petra Turmisov
Petra Turmisov  Identity Verified
Croatia
Local time: 12:05
Member (2014)
German to Croatian
+ ...
Oct 22, 2020

Deleting the license dat files worked for me too, thanks to you guys and MemoQ's prompt customer support.

[Edited at 2020-10-23 08:57 GMT]

[Edited at 2020-10-23 08:57 GMT]
 


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MemoQ does not launch - Activator version mismatch






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