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Rafael Mantovani Germany Local time: 19:35 Member English to Portuguese + ...
Dec 20, 2016
Hello,
It's not exactly a technical issue, but how do I cancel my premium Across account?
When I signed up for 3 months, I remember there was this indication that the account would be automatically renewed in case I didn't actively cancel it myself. But now I can't find the information anymore, and as with everything related to Across, it's absurdly difficult to find useful information on their website.
I've written to their "info" e-mail address asking f... See more
Hello,
It's not exactly a technical issue, but how do I cancel my premium Across account?
When I signed up for 3 months, I remember there was this indication that the account would be automatically renewed in case I didn't actively cancel it myself. But now I can't find the information anymore, and as with everything related to Across, it's absurdly difficult to find useful information on their website.
I've written to their "info" e-mail address asking for information, no reply at all.
Thank you!
[Subject edited by staff or moderator 2016-12-20 19:43 GMT] ▲ Collapse
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Martina Klett Germany Local time: 19:35 Member Italian to German + ...
Log-in to crossMarket
Dec 20, 2016
Hi Rafael,
I did a quick search and maybe this is the path to follow: - Log in to crossMarket - Click Settings - Select Invoices & billing - Click on Cancel subscription In the next window you will have to confirm that you wish to cancel the subscription. After that I cannot tell, since I need my subscription
I did a quick search and maybe this is the path to follow: - Log in to crossMarket - Click Settings - Select Invoices & billing - Click on Cancel subscription In the next window you will have to confirm that you wish to cancel the subscription. After that I cannot tell, since I need my subscription
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Rafael Mantovani Germany Local time: 19:35 Member English to Portuguese + ...
TOPIC STARTER
solved
Dec 21, 2016
Hello Martina,
thanks a lot for the input. I had already been to the Settings page, but this option you mentioned just doesn't appear for me.
Today I got a message from Across support saying that, because I paid via PayPal, my subscription doesn't renew automatically and therefore I don't need to do anything to cancel it. This is at odds with the previous information that I had read (which I can't find anymore), saying that my subscription would be automa... See more
Hello Martina,
thanks a lot for the input. I had already been to the Settings page, but this option you mentioned just doesn't appear for me.
Today I got a message from Across support saying that, because I paid via PayPal, my subscription doesn't renew automatically and therefore I don't need to do anything to cancel it. This is at odds with the previous information that I had read (which I can't find anymore), saying that my subscription would be automatically renewed after 3 months.
Anyway, problem solved. Thanks a lot again and best regards, Rafael ▲ Collapse
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